Customer Service Assistant

GANYMEDE SOLUTIONS LIMITED; Doncaster; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading transport company is seeking a Customer Service Assistant at Doncaster Station. In this role, you'll assist passengers during their journeys, answer queries, and ensure the station stays presentable. This temporary position offers valuable experience in the transportation industry with flexible shift patterns.

Benefits

Opportunity for experience in the transport industry

Qualifications

• Ability to provide assistance to customers at the station.
• Must pass a Drugs & Alcohol test.
• Provide Right to Work documents.

Responsibilities

• Help passengers embark and disembark from trains.
• Direct customers around the station and answer questions.
• Keep the station presentable for public use.

Skills

Customer assistance

Happy to help mentality

Job description

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The customer service assistant job itself will be station based. You will be working at Doncaster Station, and your job purpose will be to provide customer assistance to all customers. Now this can consist of things such as:

- Helping passengers embark and disembark the train with a ramp

- Directing people around the station

- Answering questions about train times and journeys

- Keeping the station looking presentable for public use

- Liaising with other station staff, asking them what needs to be done – offering a hand when needed

For this customer service assistant position, the start date will be the 20th July, and it will finish on the 6th September. Your first day will be station induction, where you will be trained on how to do your job to the best of your ability.

In regard to the shift pattern, you should get 3-4 shifts per week, with the earliest start time being 07:00, and the latest finish being 20:00. Most shifts are between 5 – 8 hours long, and overtime is available at the manager’s discretion

This rail company has on offer the following for temporary staff:

• Opportunity for someone looking to get into the train/transportation industry to get some experience

Requirements:

• Be able to pass a Drugs & Alcohol test – CAN SEE UP TO 6 MONTHS WORTH OF HISTORY!
• Provide your Right to Work documents before deployment
• Happy to help mentality/attitude

How can I apply?

If you’re interested in this vacancy, then please do one of the following:

• Hit the apply button
• Email

What happens next?

Once we have spoken to you and received your CV, we will recommend shortlisted candidates to our client.

Feedback will follow within 48 hours of your submitting your CV to advising if you have been invited to interview or not.

Ganymede is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation