Customer Service Assistant

East of England Co-op; Coggeshall; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional cooperative based in Coggeshall is seeking a Customer Service Assistant to deliver high standards of service and engage with the community. The role includes providing support to maintain store presentation and collaborating with a motivated team. The ideal candidate will possess effective communication skills and a friendly demeanor. This position offers flexible working hours and various benefits including pay discounts and training opportunities.

Benefits

Competitive rates of pay

20% discount in food stores

22 days holiday (plus bank holiday)

5% employer pension contribution

Death in service benefit

Enhanced family leave and pay arrangements

Opportunities to grow with training programs

Financial wellbeing support

Employee Recognition Scheme

Remote GP service available 24/7

Responsibilities

• Provide friendly and approachable customer service to store customers.
• Support the store to maintain high standards of presentation and compliance.
• Engage with the local community to represent the business positively.
• Collaborate with a diverse team to attract and delight customers daily.

Skills

Friendly and approachable

Reliable team player

Effective communication skills

Positive attitude

Engaged and self-motivated

Willing to learn and adapt

Basic level of numeracy, literacy, and IT skills

Job description

Overview

As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community. You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.

Responsibilities

• Provide friendly and approachable customer service to store customers
• Support the store to maintain high standards of presentation and compliance
• Engage with the local community to represent the business positively
• Collaborate with a diverse team to attract and delight customers daily

Qualifications

• Friendly and approachable
• A reliable team player
• Effective communication skills
• A positive attitude
• Engaged and self-motivated
• Willing to learn and adapt
• Have a basic level of numeracy, literacy, and IT skills

Benefits

• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• 5% employer pension contribution
• Death in service benefit
• Enhanced family leave and pay arrangements
• Opportunities to grow, with award-winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over 900 high street and online retailers
• Financial wellbeing support, including Wagestream
• Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme

Additional information

We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues. Enhanced on statutory terms, subject to service criteria.