Customer Service Assistant

Anderson Recruitment Ltd; Cheltenham; On-site; GBP 30,000 - 35,000; Full time

Job summary

A successful recruitment agency in Cheltenham is seeking a proactive Customer Service Assistant to join their small yet effective team. You will support sales operations and ensure seamless order management, acting as the key link between customers and internal teams. Previous experience in customer service or transferable skills from retail is desired. This full-time role offers a salary of up to £35,000 per annum along with a daily lunch allowance.

Benefits

Daily lunch allowance

Qualifications

• Experience in an office-based customer service role or transferable skills from retail/hospitality.
• Strong attention to detail is essential.
• Ability to work in a team.

Responsibilities

• Provide customers with regular updates and act as the first point of contact for order enquiries.
• Manage and process customer orders ensuring all information is entered correctly.
• Coordinate with internal teams to follow up on order progress and delivery timelines.
• Maintain up to date customer and order information on inhouse systems.

Skills

Exceptional customer service experience

Strong organisational skills

Confident communicator

Proficient use of Microsoft Office applications

Willingness to learn

Job description

Brand new opportunity for a proactive individual to join a small yet successful team as Customer Service Assistant. This is a permanent, full time opportunity based from offices in Bishops Cleeve, Cheltenham.

With your main focus to support sales operations and ensure a seamless order management process from start to finish, you will be the main link between customers, internal teams and partners. You will ensure the accuracy of order data, coordination of shipments and the processing of invoices. Your ability to communicate at all levels will be key in maintaining an outstanding customer experience.

This role could suit someone with previous experience within an office based customer service role or if you have worked within a customer focused / sales environment (e.g. retail / hospitality) and have transferable skills, with an excellent attitude towards learning, our client will provide training and support.

Responsibilities:
-Provide customers with regular updates and act as the first point of contact for order enquiries
-Manage and process customer orders ensuring all information is entered correctly
-Coordinate with internal teams to follow up on order progress and shipping / delivery timelines
-Maintain up to date customer and order information on inhouse systems
-Support with invoicing and assist with documentation and reporting as required
-Contribute to the companies continuous improvement efforts aimed at streamlining processes

Candidate Attributes:
-Exceptional customer service experience
-Strong organisational skills with a strong attention to detail
-Confident communicator
-Proficient use of Microsoft Office applications
-Willingness to learn & work alongside a team

Hours: Monday – Friday, 8am – 5pm

Salary: Up to £30,000 – £35,000 per annum depending on experience + daily lunch allowance