Customer Service Assistant

Your Co-op; Charlbury; On-site; GBP 20,000 - 25,000; Full time

Job summary

A community-focused retail organization in Charlbury is seeking a Customer Services Assistant. You will ensure customers have a fantastic shopping experience, handle checkouts, and maintain store presentation. Ideal candidates are customer-focused, communication-skilled, and capable of working flexible shifts. Exceptional benefits include discounts and wellbeing support.

Benefits

60% discount on childcare fees

20% off food shopping

Up to £500 off holidays

Financial wellbeing app - Wagestream

Paid volunteering hours

Colleague mental health support

Full training and development programs

Qualifications

• Customer focused and deliver excellent store experiences.
• Natural ability to listen, interact, and communicate effectively.
• Enthusiastic and resilient during demanding times.
• Flexible to work a range of shifts.

Responsibilities

• Ensure customers have a fantastic store experience.
• Provide a speedy and convenient checkout process.
• Ensure the store looks presentable for customers.
• Replenish stock for customer purchases.
• Engage in social activities and community support.

Skills

Customer focused

Excellent communication

Enthusiastic and resilient

Flexible with shifts

Friendly nature

Job description

Being a Customer Services Assistant with Your Co-op is more than operating tills and stacking shelves. Here you will be part of a business that puts people at the heart of everything they do.

We are looking for someone who can:

• Go the extra mile to ensure customers have a fantastic store experience
• Provide customers with a speedy and convenient checkout process
• Ensure the store looks presentable for customers
• Replenish stock to ensure customers can purchase our wide variety of products
• Be actively involved with social activities and during-work-time volunteering hours to support your local community

To be successful in this role, you will need to be:

• Customer focused and deliver excellent store experiences
• A natural ability to listen, interact and communicate with customers and team members
• Enthusiastic and resilient to support your colleagues during demanding times
• Flexible to work a range of shifts, ranging from daytimes to evenings and weekends
• Confident and have a friendly, approachable nature

Joining us means you will be part of something amazing and it also means you will have access to great benefits including:

• 60% discount on your childcare fees
• Save 20% on your food shopping expenses
• Get up to £500 off your next holiday
• Benefit from Wagestream - our financial wellbeing app
• Earn paid volunteering hours to give back to your community
• Access GroceryAid for dedicated colleague mental health support
• Engage in full training and accredited development programs