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Customer Service Assistant
Empiric Student Property plc
Cardiff
On-site
GBP 20,000 - 30,000
Full time
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Job summary
Join a dynamic team dedicated to providing outstanding customer service in a vibrant student environment. This role involves engaging with students, parents, and visitors, ensuring their needs are met with warmth and professionalism. You'll also contribute creatively by supporting marketing efforts and organizing social events that enhance the student experience. With a focus on collaboration and fun, this position offers a unique opportunity to make a positive impact in the lives of students while working within a supportive team. If you're passionate about service and enjoy a lively atmosphere, this is the perfect role for you.
Benefits
Qualifications
- Experience in delivering exceptional customer service is essential.
- Sales experience is a plus, enhancing revenue generation.
Responsibilities
- Provide a welcoming environment for students and visitors.
- Assist in marketing campaigns and organize social events.
Skills
Job description
Why join us?
- 25 days holiday entitlement (pro rata for part time colleagues)
- Have your birthday off!
- 8% pension (7.5% employer / 0.5% employee) contribution
- SmartTech - get the latest technology and spread the payments over time with no interest or upfront payments
- Access to Reward Gateway and enjoy discounts with a number of leading retailers
- Cycle 2 Work Scheme
- Service Award Scheme (one day per year up to 5 years’ service)
We’re Hello Student, part of the Empiric Student Property Group.
With over 9000 beds around the UK, our properties are some of the best in the market and our friendly and approachable team gets to know our students, so that we provide a more personal experience.
Be a part of that unforgettable service!
We are only just getting started and we need great individuals to continue our success. You will work as part of a collaborative team that believes in respectfulness, supporting each other, and most of all having FUN!
What will you do:
Provide GREAT customer service:
- Provide a warm, welcoming environment to students, parents, and visitors to your buildings
- Reply to phone calls and emails in an efficient, friendly, and professional manner
- Monitor the booking system and deal with any follow-up bookings
Get Creative:
- Assist with the marketing campaigns and lettings of the building and help with site viewings
- Support the management to organise social events for students
Take Lead:
- Collation, control, and management of Purchase Orders and Invoices
- Establishing and developing working relationships with suppliers and contractors
- Working with University accommodation teams to ensure a quality service to our clients.
Qualifications And Experience:
- Experience of providing excellent customer service
- Experience of sales or increasing revenue in current or previous role is desirable
- Strong communication skills with the ability to adapt accordingly to the situation
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