Customer Service Assistant

Leeds Building Society; Cardiff; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Annual bonus up to 12%

Matched pension contributions up to 10

26 days holiday + bank holidays + upg.

Colleague Mortgage and Saver products

EV/Cycle to Work scheme

2 days volunteering per year

Job summary

Leeds Building Society in Cardiff is seeking a personable teammate to deliver outstanding service to our members across savings and mortgage products. You’ll handle transactions with accuracy, assist with queries, and help create positive outcomes for customers.

We value attention to detail, resilience in challenging situations, and a proactive approach. The role includes access to a range of benefits and a welcoming, inclusive culture that supports career development.

Qualifications

• Experience of working with customers delivering exceptional service.
• Strong attention to detail with a good level of numeracy to conduct accurate cash transactions.
• Resilient and able to handle challenging customer situations.
• A passion and drive to achieve good customer outcomes.
• Previous experience working with Microsoft Office or in-house computer packages.
• We’ve been helping our members save for their future and buy their own home since 1875. Join us and you’ll play a big role in helping us to put home ownership within reach of more people, generation after generation.

Responsibilities

• Provide exceptional customer service to members across savings and mortgage products.
• Handle cash transactions accurately with strong numeracy.
• Stay resilient and calm when dealing with challenging customer situations.
• Help customers achieve positive outcomes and explain product options.
• support colleagues and contribute to a welcoming service culture.

Skills

Customer service

Numeracy

Attention to detail

Resilience

Passion for customer outcomes

Tools

Microsoft Office

Job description

We'd love to hear from you. But don't wait around - we may close the advert early and we'd hate for you to miss out.

• Experience of working with customers delivering exceptional service
• Strong attention to detail with a good level of numeracy to conduct accurate cash transactions
• Resilient and able to handle challenging customer situations
• A passion and drive to achieve good customer outcomes
• Previous experience working with Microsoft Office or in-house computer packages
• We've been helping our members save for their future and buy their own home since 1875. Join us and you'll play a big role in helping us to put home ownership within reach of more people, generation after generation.

It's a purpose that drives everything we do. And you can play your part too - join our dedicated team in Cardiff Branch and support you to give our members the great service we pride ourselves on, whatever they're saving for.

How you'll make a difference, And in return, you'll get the best from us:

• An annual colleague bonus of up to 12%
• Matched pension contributions of up to 10%
• 26 days holiday, plus bank holidays and holiday purchase scheme of up to 5 days each year
• Colleague Mortgage and Saver products
• Electric vehicle scheme/ Cycle to Work scheme
• 2 days' volunteering per year

We'll give you a place to belong with the support to learn, develop and shape a meaningful career. Why choose us? Our business is centred around our people. Our colleagues are at the heart of everything we do, as shown by our Inclusive Employers Gold accreditation in 2023. We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. You'll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023 Business Culture Awards. This recognises how we've embedded our purpose with our colleagues, and the actions we've taken to put home ownership within reach of more people, generation after generation. Visa Sponsorship, Leeds Building Society is devoted to creating a culture and workplace that is representative of the communities we serve.

While we aim to make all branches accessible, not all locations are currently accessible due to building constraints. If you have any specific access requirements, we are ready to discuss how we support your application and make reasonable adjustments where possible.