Customer Service Assistant

The Marlowe Theatre; Canterbury; On-site; GBP 40,000 - 60,000; Part time

Job summary

A prominent regional theatre in Canterbury seeks Customer Service Assistants for the busy seasonal period. You will support the team in bars and the restaurant while delivering excellent customer service. Candidates should be friendly, confident, and able to work within a team. Must be available for initial training and certain holiday shifts.

Qualifications

• Must be 18 years of age by the start date.
• Availability for group interview on 6 October 2025.
• Willingness to work on Christmas Eve or Boxing Day.

Responsibilities

• Support the Front of House and Green Room restaurant teams.
• Work at bars, restaurants, coffee bar, and auditorium.
• Provide excellent customer service.

Skills

Friendly and approachable

Teamwork

Resilience

Proactivity

Job description

Overview

The Marlowe Theatre is seeking a number of zero hour Customer Service Assistants to work in our Front of House and Green Room restaurant teams to support the team over the busy but rewarding seasonal period. The role will require you to work on our bars, restaurant, coffee bar and auditorium. You will be friendly, approachable, and confident, with the ability to work well within a team. We want to work with people who are passionate about their work, resilient in the face of challenge and pro-active in welcoming our customers.

This role runs from the 18 October 2025 – 18 January 2026 with training taking place in the first 2 weeks. You must be available for a group interview on the 6 October 2025. Please note you need to be 18 years of age by the start date and must be available to work Christmas Eve or Boxing Day.

About Us

The Marlowe Theatre, Canterbury is one of the UK’s most successful large-scale regional theatres (UK Theatre of the Year in the Stage Awards 2022). Our mission is to be the engine house for the performing arts in Kent, shaping the spirit of our region.

We bring West End musicals, national companies, a symphony orchestra season and high-profile tours to Kent audiences, in a year-round programme of theatre, dance, opera, music and comedy in our 1,200-seat Main House. Next year we begin producing large-scale plays made in Kent and touring nationally. Our 150-seat Studio is dedicated to the development of new ideas, with a mix of R&D with resident and visiting companies, sharings and presented shows.

Our ground-breaking work with young people focuses on skills development and includes co-delivery of a UAL Level 3 Performing Arts course with East Kent Colleges Group; being the national home of Matthew Bourne’s New Adventures’ Cygnet School and the RSC’s Associate Theatre in the South East. We recently launched our Writers Room, developing regional talent and supporting our producing aspirations. As the largest performing arts employer in the region, we are committed to developing the workforce of the future, providing apprenticeships and work experience opportunities for over 100 young people every year across all areas of theatre-making.

We are also fast outgrowing our spaces and developing major capital projects as a result, including turning the 800-year-old Poor Priests’ Hospital within the city walls into a Creative Learning Centre and free heritage destination, with support from Levelling Up and the National Lottery Heritage Fund. We are also looking towards the long-term development of our theatre building, increasing our technical and producing capacity.

Our investment in our loyalty strategy has ensured that we have consistently strong and engaged audiences for our varied programme. We’ve also received recognition from our industry, winning a Stage Award for our innovative approach to supporting the theatre sector and a Workforce Award from UK Theatre for our investment in our People Plan, ensuring our high calibre team are rewarded and supported.

The Marlowe Theatre is an inclusive and disability confident employer. We value difference and recruit by merit based on fair and open competition.

We welcome candidates from all backgrounds regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. We want to hear from all sectors including veterans.

We are a Creative Green organisation and are committed to taking action on climate change and environmental sustainability.