Customer Service Assistant

South East; Cambourne; In loco; GBP 12.000 - 15.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free bowling for family and friends

Free food

Life assurance - 2 x annual salary

Long Service Awards

Employee Assistance Programme

Descrizione del lavoro

Tenpin in Cambourne is hiring a Customer Service Assistant to deliver an excellent guest experience by managing reception bookings, answering enquiries, hosting events, serving food and drinks, and keeping the centre welcoming and running smoothly.

You’ll work across departments—from Laser Arena and Escape Rooms to karaoke rooms and birthday party hosting—with a friendly, proactive approach and a commitment to great service. Flexibility, including evenings and weekends, is essential.

Competenze

• Applicants aged 16+ welcome; alcoholic duties limited to those 18+ where required.
• Confident, energetic and positive attitude; willing to learn.

Mansioni

• Manage reception bookings and answer enquiries.
• Host events, serve food and drinks, keep centre clean and welcoming.
• Support across Laser Arena, Escape Rooms, karaoke and party hosting.

Conoscenze

Customer service

Communication

Team player

Flexible hours

Descrizione del lavoro

Come join our fantastic team.

We love to entertain! It's in our DNA!... and it's not just about bowling. We have lots more to offer from Escape Rooms to Karaoke Rooms, Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu.

We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?

We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest we can teach you!!

Good news - you can join the fun from age 16! We welcome applications from anyone aged 16 and over who has finished full-time compulsory education. As we're a licensed premises, colleagues under 18 will work within the duties and hours permitted for their age, with some duties, such as serving alcohol, reserved for colleagues aged 18 and over.

The Role

As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, answering enquiries, identifying sales opportunities, hosting events, serving food and drinks, and keeping the centre clean, welcoming and running smoothly.

You’ll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms, and hosting children’s parties. Every day will bring something new, keeping the fun flowing!

You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.

Skills You Need

• Determined, enthusiastic, and
  able to work in a fast-paced environment
• Excellent customer service,
  communication skills, and a \"nothing is too much trouble\" attitude
• Fully flexible, including
  evenings and weekends
• Approachable, helpful, organised
  and a strong team player, with good attention to detail

Our Fantastic Benefits

• Tenpin Treats - Retailer
  discounts and Best Doctors
• Free Bowling for family and
  friends
• Free Food
• Enhanced Maternity, Paternity,
  Adoption leave
• Medicash Health Care Cash Back
  Scheme
• Employee Assistance Programme
• Free counselling
• Life assurance - 2 x annual
  salary
• Long Service Awards
• Recommend a Friend Scheme
• On the Spot Rewards

Career Development

Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.