Customer Service Assistant

TN United Kingdom; Broadbridge Heath; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is seeking a Customer Service Assistant to enhance community engagement and deliver exceptional service. This part-time role offers a supportive environment where you can grow your career through training opportunities. You'll be the friendly face of the store, assisting customers, merchandising stock, and maintaining high standards of service. With benefits like a colleague discount and annual leave, this position is perfect for those passionate about making a difference in their local community.

Benefits

20% Colleague Discount

31 Days Annual Leave

Healthcare Plans

Employee Assistance Programs

Shopping Discounts

NEST Pension

Cycle-to-Work Scheme

Colleague Referral Scheme

Qualifications

• Experience in customer service is advantageous but not essential.
• Great communicator with a positive 'can do' attitude.

Responsibilities

• Assist customers with queries and requests.
• Work at the checkout to serve customers.
• Engage in community activities and support good causes.

Skills

Customer Service Skills

Communication Skills

Teamwork

Problem-Solving

Education

High School Diploma

Job description

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Customer Service Assistant, Broadbridge Heath

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Client:

Southern Co-op

Location:

Broadbridge Heath, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

71bae3e6d900

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

We’re looking for a Customer Service Assistant who can make a real difference in their local community.

Putting U in Southern Co-op

Southern Co-op is recruiting for a Customer Service Assistant to help deliver the excellent service we’re known for. Our retail stores are more than just places to pick up groceries — they are the heart of the town or village, a place to meet friends, or a vital service for vulnerable people. Our Customer Service Assistants don’t just help improve store performance and efficiency; they are the friendly, recognizable face within the local community.

What we’re looking for

We offer an exciting, varied part-time role within our retail store. Experience in a similar role is advantageous but not essential, as full training will be provided. You should be a great communicator, not afraid to start conversations, with excellent communication skills and a positive ‘can do’ attitude. You’ll have a keen enthusiasm for delivering excellent customer service and be willing to carry out day-to-day tasks such as:

• Helping customers with queries and requests
• Merchandising stock to ensure great availability
• Assisting with stock control and replenishment
• Working at the checkout to serve customers
• Keeping the store clean, tidy, and safe
• Maintaining high standards of customer service at all times

Beyond customer interactions, you’ll proactively engage in community activities—volunteering, offering help, or supporting good causes—reflecting our commitment to the community.

Why Southern Co-op?

Southern Co-op offers more than just a job. Owned by members, we prioritize people—our colleagues. You’ll be part of a supportive team and have opportunities for career growth through internal courses or apprenticeships. Our benefits include 20% colleague discount, 31 days of annual leave (including bank holidays), healthcare plans, employee assistance programs, shopping discounts, NEST pension, cycle-to-work scheme, colleague referral scheme, and more.