Customer Service Assistant

Vita Group; Bristol; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading property management company in Bristol seeks a Customer Service Assistant to provide exceptional service to students. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to work in a multicultural setting. Benefits include paid holidays, birthday leave, and opportunities for career development.

Benefits

Paid holidays (28 days including bank holidays, pro-rata)

Birthday leave

Access to Perkbox lifestyle benefits

Company-contributed pension scheme

Annual parties and recognition programs

Opportunities for career development

Confidential wellbeing support services

Qualifications

• Experienced in delivering premium customer service.
• Ability to work effectively in a multicultural environment.
• Flexible availability to work at all hours.

Responsibilities

• Providing exceptional, personalized service to students.
• Greeting and welcoming students and guests warmly.
• Maintaining cleanliness and high standards in communal areas.
• Responding to issues or challenges promptly.

Skills

Customer service experience

Technological savvy

Organizational skills

Excellent communication skills

Job description

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At Vita, we’re on a mission to create environments in which people can flourish. As an intelligence-driven platform, we constantly analyze data and insights to inform innovation. Our approach to creating new properties goes beyond the typical bricks-and-mortar method. We consider behaviours, trends, and new technologies to shape and develop new products and services. This ensures we continually evolve our offerings to meet new audiences, demands, and ways of thinking.

We’re passionate about helping people thrive. This passion is reflected in our values and influences everything we do, from our employment practices to the design of our buildings.

Vita Group

Vita Student

Union Co-living

House of Social

House of Social Food Hall

Customer Service Assistant - Bristol

Hourly Rate: £13

Working Hours: 6am – 9pm, 18 hours per week

Vita Student offers innovative apartment designs with a variety of studios to suit students' lifestyles, providing privacy or shared living options. We prioritize style, luxury, and comfort, complemented by premium amenities and vibrant city life. We are seeking a Customer Service Assistant to deliver a luxurious, home-from-home experience for our students.

Responsibilities include:

• Providing exceptional, personalized service to students by anticipating and fulfilling their needs, offering local information, and handling inquiries to ensure a seamless experience.
• Greeting and welcoming students and guests warmly at the front desk.
• Being available to answer questions and assist as needed.
• Ensuring the proper upkeep and respectful use of facilities by residents and guests.
• Maintaining cleanliness and high standards in communal areas.
• Responding to issues or challenges promptly with solutions.
• Conducting regular building surveys and reporting findings.
• Replenishing refreshments and managing parcel storage for residents.
• Acting as the primary contact for incidents or emergencies onsite.
• Managing waste areas in compliance with health and safety regulations.

Ideal candidate profile:

Experience:

• Experienced in delivering premium customer service.
• Proactive in maintaining cleanliness and safety, not necessarily professional cleaners.
• Technologically savvy, familiar with relevant systems and software.

Personal qualities:

• Ability to work effectively in a multicultural environment, demonstrating respect and inclusivity.
• Excellent communication skills; multilingual abilities are a plus.
• Strong organizational and leadership skills, able to stay calm under pressure.
• Creative, adaptable, positive, and resilient.
• Physically capable of extended standing and repetitive tasks, with accommodations as needed.
• Flexible availability to work at all hours, including holidays and religious celebrations, to ensure continuous resident service.

Benefits include:

• Paid holidays (28 days including bank holidays, pro-rata).
• Birthday leave.
• Access to Perkbox lifestyle benefits.
• Company-contributed pension scheme.
• Annual parties and recognition programs.
• Opportunities for career development and progression.
• Confidential wellbeing support services.

Additional notes:

All employment offers are subject to satisfactory pre-employment checks, including DBS. Unfortunately, we cannot offer sponsorship for the right to work in the UK.