Customer Service Assistant

JR United Kingdom; Bracknell; On-site; GBP 22,000 - 28,000; Full time

Job description

Join Our Team as a Customer Services Assistant!

Are you passionate about delivering exceptional customer service and ensuring the smooth supply of vital health products? We are looking for a dedicated Customer Services Assistant to join our team and support our mission of providing top-notch service to customers across the UK, Ireland, Malta, and Gibraltar. This is a 12 month contract.

Key Responsibilities:

1. Order Processing: Accurately process orders for Animal Health and Human Pharma products, ensuring timely delivery and compliance with internal measures and regulatory requirements.
2. Customer Query Handling: Efficiently manage pre-delivery and order-related inquiries via email, fax, and telephone, ensuring prompt and satisfactory resolutions.
3. Basic Reporting and Checks: Monitor and action daily Order to Cash reports to identify and resolve issues, ensuring smooth order transitions.
4. Customer Premises Validation: Validate customer premises and ensure compliance with company policies and GDP standards.
5. Continuous Improvement: Strive for improvements in Order to Cash processes while maintaining compliance with company policies, procedures, values, and objectives.
6. Cross-Department Collaboration: Facilitate information sharing between QA/SC and internal/external stakeholders.
7. Late Delivery Management: Handle late delivery notifications and manage customer claims and returns paperwork.

Compliance and Ethics:

1. Adherence to Policies: Ensure all activities comply with internal policies, SOPs, and external regulations.
2. Training and Audits: Complete required training and cooperate fully in audits and inspections.

Required Skills and Experience:

1. Customer Service Experience: Previous experience in customer-facing roles.
2. Technical Proficiency: Proficient in Microsoft Outlook, Excel, Word, and SAP (highly desirable).
3. Communication Skills: Excellent written and verbal communication skills.
4. Attention to Detail: Logical and analytical approach with a focus on accuracy.
5. Team Player: Ability to work well in a team environment or independently.
6. Resilience: Ability to work under pressure and follow documented processes.
7. Customer Focus: Demonstrates passion for customer service and adherence to quality systems.
8. Pharmaceutical background: Experience in a pharma or medical devices background desirable.

Why Join Us?

1. Dynamic Environment: Be part of a team that values continuous improvement and innovation.
2. Professional Growth: Opportunities for career development and advancement.
3. Impactful Work: Contribute to the supply of essential health products, making a difference in people's lives.

If you are a motivated individual with a passion for customer service and a commitment to excellence, we would love to hear from you! Apply now to join our team and embark on a rewarding career journey.