Customer Service Assistant

Wickes; Bow of Fife; On-site; Full time

Job summary

Wickes is looking for dedicated individuals to enhance customer experience in their stores. You will assist customers, ensuring they receive top-notch service while benefiting from extensive training and development opportunities. The role offers a competitive salary based on age and a comprehensive benefits package.

Benefits

Competitive salary

Up to £300 per month gain share bonus

Up to 10% employer pension contribution

Up to 35 days of annual leave including 8 bank holidays

20% colleague discount

Save-as-you-earn scheme

Cashback health scheme

Cycle to work

Life assurance

Financial Education & loans

Qualifications

• Experience in a similar role is preferred.
• High level of customer service required.

Responsibilities

• Assist customers and ensure a high level of service.
• Create a helpful and friendly customer experience.

Skills

Customer Service

Driving Certification

Job description

The Role...

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time, and payment met with a smile. While creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop, and invest in you. You’ll receive all the training, support, and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

About you...

Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.

It is essential to hold an appropriate driving certification; please ensure to highlight this skill on your CV.

What can we offer you?

You’ll be supported with fantastic learning and development opportunities and have the chance to grow and develop your career with us. We’ll also provide a benefits package that includes:

• Competitive salary based on age: £12.21/hr (21+), £11.51/hr (18-20), £8.47/hr (under 18)
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform with savings and cashback at numerous retailers, and savings on gym memberships.

We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you are interested in flexible working, you can read our flexible working statement here or let us know when you apply, and we can discuss this as part of your application process.

Apply now!

* Salary is dependent on age.

Please contact us here if you require any adjustments within the application process. If you require reasonable adjustments at the interview stage, you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments — general enquiries or direct CV applications cannot be accepted via this form.