Customer Service Assistant

Southern Co-op; Bath; On-site; GBP 9,000 - 15,000; Part time

Job summary

A community-focused role as a Customer Service Assistant with Southern Co-op in Bath is now available. The ideal candidate will possess a genuine enthusiasm for customer service and be a supportive team member. Responsibilities include assisting customers, maintaining store presentation, and ensuring a welcoming environment. Enjoy various benefits such as a 20% colleague discount, healthcare plans, and opportunities for career development within a member-owned cooperative.

Benefits

20% colleague discount

31 days annual leave

Healthcare plans

Employee assistance programme

NEST pension

Cycle-to-work scheme

Colleague referral scheme

Qualifications

• Willing to engage with customers and assist with queries.
• Ability to maintain store presentation.
• Ready to support team tasks.

Responsibilities

• Assist customers with queries and services.
• Restock shelves and maintain store standards.
• Contribute to store cleanliness and safety.

Skills

Customer service enthusiasm

Team player

Job description

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Customer Service Assistant – Be the Friendly Face of Your Community

Looking for a part-time role that’s full of variety and purpose? Join our retail team where no two days are the same, and every shift is a chance to make someone’s day.

Our stores are more than just places to shop - they’re community hubs where neighbours catch up, friendships are made, and support is always close at hand. As a Customer Service Assistant, you won’t just help things run smoothly - you’ll be playing a vital role in people’s daily lives, especially for those who need us most.

We would love you to have…

• A genuine enthusiasm for great customer service
• A team player who’s always ready to help
• A willingness to get stuck into tasks like: Helping customers with queriesKeeping shelves stocked and looking greatServing on the checkoutKeeping the store clean, safe and welcoming

But this role is more than what happens in-store. We’re all about community - so we’re looking for someone who’s ready to get involved and make a difference.

Why Southern Co-op?

Southern Co-op offers a lot more than just a job. As we are completely owned by our members, we put people first — and it’s no different for our colleagues. You’ll be part of a great team and also get the chance to grow your career – whether this is an internal course or an apprenticeship, we’re here to support your choices.

You’ll have instant access to a huge selection of benefits, including 20% colleague discount, 31 days of annual leave (incl bank holidays), healthcare plans, employee assistance programme, generous shopping discounts, NEST pension, cycle-to-work scheme, colleague referral scheme and much more.