Customer Service Assistant

www.findapprenticeship.service.gov.uk - Jobboard; Barnstaple; On-site; GBP 20,000 - 25,000; Full time

Job summary

A community-led leisure complex in Exmouth is seeking a Customer Service Assistant to provide exceptional service to guests. This role involves taking orders, serving food and drinks, and maintaining cleanliness in a vibrant seaside location. Candidates should have barista training or experience and a passion for hospitality. Join a friendly team committed to creating a welcoming environment for all.

Benefits

23 days annual leave

Enhanced sickness pay

Complimentary Gym membership

Staff Perks Discount Card

Employee Assistance Programme

Free bowling for you and your household

Flexible working arrangements

Qualifications

• Previous experience in a fast-paced customer service environment is beneficial.
• Must be aged 18 or over due to licensing laws.

Responsibilities

• Welcome guests with a smile and positive attitude.
• Take food and drink orders and serve guests.
• Maintain cleanliness and presentation standards.

Skills

Barista training or experience

Passionate about hospitality

Clear communicator

Calm under pressure

Flexible and friendly

Job description

Job Advert

Customer Service Assistant – Ocean, Exmouth

Join Our Inclusive Community at LED Group

About the Role




* Welcome every guest to the bowling alley or restaurants with a friendly smile and positive attitude
* Take food and drink orders, serve guests, and ensure their needs are always met
* Collaborate with your team to maintain smooth, timely, and friendly service
* Share your knowledge of our menu, ingredients, and options with confidence
* Maintain the highest standards of cleanliness and presentation by setting, cleaning, and resetting tables
* Follow all health & safety and hygiene procedures
* Pitch in across the team during busy shifts, events, or special occasions



About You




* Barista training or experience required
* Passionate about hospitality and taking care of people
* Previous experience in a hospitality or fast-paced customer service environment is beneficial (but a willingness to learn is
just as important!)
* Clear communicator who enjoys working as part of a team
* Calm under pressure, detail-oriented, and proud of your work
* Flexible, friendly, and excited to be part of an ambitious, growing team
* Due to licensing laws, applicants must be aged 18 or over



Why Work at Ocean?




Ocean is a vibrant, community-led leisure complex right on Exmouth’s scenic seafront, with everything from bowling and soft play
to popular events and dining. We want you to help us make it a destination the whole town can be proud of.

* Be part of an exciting, brand-new restaurant experience
* Work in a beautiful, seaside location
* Friendly, values-led team where your contribution is recognised
* Ongoing training and opportunities to develop your skills


ABOUT US

At LED Group, diversity and inclusion are central to everything we do. We are proud to foster a welcoming environment and
encourage applications from all backgrounds and abilities. What matters most is your passion and dedication to making a
difference.


OUR MISSION & VALUES

* Mission: Help people feel better & get more out of life
* Values: Care | Collaborate | Excel | Trust


TEAM BENEFITS

* Starting from 23 days annual leave (increasing with tenure to 28 days) plus bank holidays (pro rata)
* Enhanced sickness pay (post-probation)
* Complimentary Gym, Swim & Group Exercise membership (worth £528)
* Staff Perks Discount Card—save up to 20% at food outlets plus other exclusive benefits
* My Staff Shop employee benefit scheme for additional savings
* Employee Assistance Programme, counselling, and wellbeing support
* Option to purchase additional annual leave
* Free bowling for you and your household at Ocean
* Free soft play for dependents at Ocean
* Ongoing training and personal development
* Flexible working arrangements
* Pension scheme and voluntary health cash plan
* Above & Beyond Award Scheme recognising exceptional contributions


JOIN OUR INCLUSIVE COMMUNITY

At LED Group, diversity and inclusion are central to our mission. We welcome applications from all backgrounds and abilities—what
matters most is your passion and dedication to making a difference.


APPLICATION DEADLINE

Application Deadline: 11th August 2025