Customer Service Assistant

HRS Talent Solutions; Barnsley; Remote; GBP 53,000 - 56,000; Full time

Job summary

HRS Talent Solutions is seeking a Customer Service Assistant (Warranty Registrations) for a remote role in the UK. The position handles registration enquiries and helps customers complete registrations with guidance provided by the employer.

The role is introductory, with no requirement for technical product repair knowledge. Salary ranges are £52,500–£56,000 per year for full-time, with pro rata for part-time, and training is available to new staff.

Qualifications

• Customer service experience is helpful but training is available.
• Able to explain steps in plain language and check records accurately.

Responsibilities

• Register products and guide customers through the registration process.
• Explain steps using provided guidance and verify entries.
• Refer warranty decisions to the specialist team when needed.
• Provide status updates and alternative routes if errors occur.
• Maintain and protect customer records and information.

Skills

Attention to detail

Clear communication

Data privacy

Record keeping

Job description

Customer Service Assistant (Warranty Registrations)

Remote · Customer Service · Registration Enquiries
Salary £52,500–£56,000 per year for full-time work; part-time pay pro rata

Registering a product can be straightforward until a serial number is hard to read or a confirmation email never arrives. This role helps customers through the routine registration process and keeps their questions connected to the right record. The employer supplies the product categories and approved instructions; you would explain those steps, check what has been received and refer any warranty coverage decision to the team authorised to make it. The role is introductory and does not require technical product repair knowledge.

Following a registration enquiry

Begin by identifying which product and submission the customer means. A person may have registered two items on the same day, or a retailer may have supplied a reference that looks different from the manufacturer’s serial number. Use the permitted records and ask a precise question if you cannot confidently match the item. Once you find the entry, you can tell the customer whether the system shows a submitted registration, a pending field or a completed confirmation when your access allows. Do not say that a product is covered simply because a form was submitted.

A customer might write that a purchase date was entered incorrectly. You would check the approved correction process and the evidence the employer requires, then route or make the permitted change. A discrepancy about eligibility, a claim or the warranty’s terms belongs to the relevant specialist. Your note should show what the person asked, what you checked and what remains to be decided. If a replacement document comes later, keep it with the original case rather than making a disconnected record.

Customer communication

The most useful response answers the actual question. Someone unable to locate a registration page may need the current link and a brief explanation of the fields. Someone who submitted already needs a status check, not another blank form. If the online page displays an error, record the page and message and provide an approved alternative route if one exists. Do not advise the person to send payment details or sensitive documents through an ordinary email to get around the problem.

Your daily work may involve email replies, checking online forms and updating a customer record. Office administration matters because a registration can be lost in confusion if a serial number is copied incorrectly or the wrong purchase date is attached. When the customer is waiting for another team, leave that status clear. Read earlier correspondence before sending a repeated instruction. If two records seems to describe the same item, flag the possible duplication for the authorised colleague instead of combining them yourself.

What helps you succeed

• Read letters and numbers carefully, especially similar serial characters.
• Check the current product guidance rather than relying on memory.
• Explain one step at a time in plain language.
• Distinguish receipt of a form from a decision about coverage.
• Keep a question open when a specialist must respond.
• Protect customer information within the approved systems.
• Ask for coaching when a product category is unfamiliar.

Previous customer service work is a plus, but the employer is willing to train someone new. You should be comfortable using an online system from a private home office and willing to ask for clarification when a record conflicts with a customer’s message. The hiring company will confirm the actual schedule and pay arrangement for its opening. The annual range above describes full-time pay; part-time work would be pro rata.

The customer may have bought a product through a retailer rather than directly from the company. That does not tell you whether a registration is valid. Use the specific guidance supplied for that product and route anything about coverage terms to the specialist. When the registration form has been corrected, check the saved status and the confirmation channel before saying the task is finished. This protects the customer from believing a form has been accepted when the system still shows it as a draft or pending review.

When a case remains open

• Keep the original submission reference attached to later replies.
• Note which field is still waiting for a correction.
• Check whether a confirmation has actually been generated.
• Separate a registration question from a warranty claim.
• Give the next colleague the product and case references.
• Tell the customer only the status the system supports.