Customer Service Assistant

Southern Co-op; Ashford; On-site; GBP 15,000 - 20,000; Part time

Job summary

A community-focused retail organization in Ashford is seeking a Customer Service Assistant to join its team. This part-time role offers variety and purpose, helping to make a difference in the community. Responsibilities include assisting customers, maintaining store presentation, and contributing to a welcoming environment. The ideal candidate will have a passion for customer service and teamwork, with access to numerous employee benefits including discounts and career growth opportunities.

Benefits

20% colleague discount

31 days of annual leave (incl bank holidays)

Healthcare plans

Employee assistance programme

Generous shopping discounts

NEST pension

Cycle-to-work scheme

Colleague referral scheme

Qualifications

• A genuine enthusiasm for great customer service.
• A team player who’s always ready to help.
• A willingness to get stuck into tasks like helping customers with queries, keeping shelves stocked, serving on the checkout, and maintaining cleanliness.

Responsibilities

• Help customers with queries.
• Keep shelves stocked and looking great.
• Serve on the checkout.
• Keep the store clean, safe, and welcoming.

Job description

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Customer Service Assistant – Be the Friendly Face of Your Community

Looking for a part-time role that’s full of variety and purpose? Join our retail team where no two days are the same, and every shift is a chance to make someone’s day.

Our stores are more than just places to shop - they’re community hubs where neighbours catch up, friendships are made, and support is always close at hand. As a Customer Service Assistant, you won’t just help things run smoothly - you’ll be playing a vital role in people’s daily lives, especially for those who need us most.

We would love you to have…

• A genuine enthusiasm for great customer service
• A team player who’s always ready to help
• A willingness to get stuck into tasks like: Helping customers with queriesKeeping shelves stocked and looking greatServing on the checkoutKeeping the store clean, safe and welcoming

But this role is more than what happens in-store. We’re all about community - so we’re looking for someone who’s ready to get involved and make a difference.

Why Southern Co-op?

Southern Co-op offers a lot more than just a job. As we are completely owned by our members, we put people first — and it’s no different for our colleagues. You’ll be part of a great team and also get the chance to grow your career – whether this is an internal course or an apprenticeship, we’re here to support your choices.

You’ll have instant access to a huge selection of benefits, including 20% colleague discount, 31 days of annual leave (incl bank holidays), healthcare plans, employee assistance programme, generous shopping discounts, NEST pension, cycle-to-work scheme, colleague referral scheme and much more.