Customer Service Assistant

Michael Page (UK); Abingdon; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

An established industry player in the Science sector is seeking a dedicated Customer Service Assistant to join their friendly team. This role involves responding to customer inquiries, managing administrative tasks, and ensuring high levels of customer satisfaction. The ideal candidate will possess strong administrative and communication skills, with a proactive approach to problem-solving. This opportunity offers a competitive hourly rate, a supportive work environment, and potential for career growth. If you're ready to take on a new challenge and contribute to a respected organization, this is the perfect role for you.

Benefits

Competitive hourly rate

Friendly work environment

Career growth opportunities

Qualifications

• Strong administrative skills with attention to detail.
• Excellent written and verbal communication abilities.

Responsibilities

• Responding to customer inquiries and managing administrative tasks.
• Ensuring customer satisfaction and handling complaints effectively.

Skills

Administrative Skills

Communication Skills

Problem-Solving

Customer Service Principles

Tools

Microsoft Office Suite

Excel

Word

Job description

• Start immediately
• Hybrid working, friendly team

About Our Client

The organisation is a well-established entity in the Science industry. With a national presence, it operates on a large scale, providing innovative solutions and products to various clients and industries across the country.

Job Description

1. Responding promptly to customer inquiries through various channels
2. Maintaining a positive, empathetic, and professional attitude toward customers
3. Managing administrative tasks such as record-keeping and filing
4. Communicating and coordinating with colleagues as necessary
5. Ensuring customer satisfaction and providing professional customer support
6. Handling customer complaints, providing appropriate solutions and alternatives
7. Keeping records of customer interactions, transactions, comments, and complaints
8. Continuously improving through feedback

The Successful Applicant

A successful Customer Service Assistant should have:

1. Strong administrative skills, with an eye for detail
2. Excellent communication skills, both written and verbal
3. A proactive approach to problem-solving
4. Proficiency in Microsoft Office Suite, particularly Excel and Word
5. An understanding of customer service principles and practices
6. A high level of professionalism and a positive attitude

What's on Offer

The successful Customer Service Assistant will receive:

1. A competitive hourly rate of £13.00 to £15.00
2. Opportunity to work in an impressive company within the Science industry
3. A friendly and supportive work environment
4. Potential for career growth and development

We encourage all qualified candidates, who are ready for a new challenge, to apply. This is a fantastic opportunity to join a respected company, where your efforts will be recognised and rewarded.