Customer Service & Asset Manager – UK & Ireland

Tosca; Dudley; On-site; GBP 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Customer Service & Asset Manager, where your leadership will enhance customer satisfaction and optimize asset utilization. You will lead a dedicated team, ensuring exceptional service while driving continuous improvements. This role offers a unique opportunity to make a tangible impact on sustainability efforts and customer relationships. If you are passionate about delivering exceptional service and fostering long-term partnerships, this is the perfect challenge for you. Be part of a dynamic team that values collaboration and personal growth in a supportive environment.

Qualifications

• Proven track record in a similar role.
• Experience in customer engagement and asset management.

Responsibilities

• Lead and coach the team for a positive environment.
• Manage customer relationships and onboarding processes.
• Optimize supply chain performance and service improvements.

Skills

Team Management

Customer Orientation

Problem-Solving

Analytical Skills

MS Office

Fluent in English

Education

Bachelor's Degree or Equivalent Experience

Tools

Internal Software

Job description

Customer Service & Asset Manager – UK & Ireland

Customer Service & Asset Manager – UK & Ireland

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At Tosca, we’re not just leaders in reusables—we’ve been pioneering sustainable solutions for over 60 years. We empower our partners with tailored innovations that drive efficiency and sustainability while reducing environmental impact. If you’re passionate about sustainability and Customer Services, we invite you to join our team!

At Tosca, we are committed to delivering exceptional customer service while optimizing asset utilization to drive efficiency and sustainability. As the Customer Service & Asset Manager – UK & Ireland, you will lead and coordinate the Customer Service and Asset teams to ensure seamless customer interactions, proactive support, and a superior customer experience. Your role is pivotal in enhancing customer satisfaction, resolving issues efficiently, and driving service excellence.

Beyond operational execution, you will focus on creating tangible value for our customers by ensuring efficient asset management, data-driven insights, and continuous service improvements. You will proactively identify opportunities to optimize supply chain performance, reduce inefficiencies, and support customers in maximizing the benefits of Tosca’s solutions.

Your expertise in customer engagement, asset protection, and process optimization will not only safeguard Tosca’s assets but also strengthen customer relationships, fostering long-term partnerships and a competitive advantage for both Tosca and its clients.

Responsibilities

• You lead and coach the team, ensuring a positive team environment.
• You take care of the day-to-day communication and relationship management with Customers.
• You support the team with customer onboarding, providing an excellent after-sales experience resulting in a long-term relationship with our customers.
• You manage the customer forecasting in conjunction with sales, and liaise with the Operations Team.
• You follow-up on month-end closing, making sure all asset movements are closed before invoicing.
• You manage accurate input and maintenance of Customer Master Data.
• You coordinate and follow-up on the audit planning at our suppliers, Recycling Service Units and conditioning services.
• You attend customer meetings, onsite or remotely.
• You actively promote and manage continuous improvement within your team in cooperation with other departments.
• You develop and follow-up on departmental objectives in line with the company strategy.

Skills

• You are an experienced people manager and team player with strong communication skills.
• You are customer oriented, with an excellent problem-solving mindset and strong analytical skills.
• You are able to work proactively and independently.
• You know your way around MS Office. Training-on-the job will be provided for our internal software.
• You are fluent, both written and spoken in English.
• You live in the vicinity of Dudley and are open to occasional travel.

Education & Experience

• Bachelor’s degree or equivalent through relevant experience.
• Proven track record in a similar role.
• Knowledge of pooling is considered an advantage.

About us

We continuously invest in your personal and professional development through our training & coaching programs.

You will join a dynamic and fast-growing company that is part of a strong international group. We take pride in our green service and encourage our employees to participate in our growth and help us co-define the path to success. You will work in a fun environment with a supportive team that cares about each other and encourages collaboration at all levels.

We cultivate a tight-knit team of smart people who care about their work and their colleagues. We believe this is a really exciting opportunity for someone who is up for a fast-paced challenge and is eager to become a member of our team.

Send us your CV, we’re looking forward to meeting you!

External recruitment services/agencies will not be used for this position

We value diversity and equal opportunity. Applicants are welcomed on the basis of their individual merits as we do not discriminate on the grounds of age, sex, disability, ethnic or racial origin, religion or belief, or sexual orientation. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Management

• Industries

  Packaging and Containers Manufacturing

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