Customer Service Apprenticeship — Level 2 Training

SPECSAVERS OPTICAL SUPERSTORES LIMITED; Sheffield; On-site; GBP 12,000 - 15,000; Full time

Job summary

Specsavers Optical Superstores Limited in Sheffield is seeking a dedicated apprentice to provide customer service in a busy store. You will greet customers, advise on products, handle orders and payments, and support headset and glasses readiness notifications.

The role develops through a Level 2 Customer Service Practitioner apprenticeship, offering full-time hours and weekend work within a global brand. Training lasts about one year.

Qualifications

• GCSE Maths at grade 9-4 (A*-C) is essential.
• Strong communication and organisation skills are required.
• Ability to work well in a team and handle administrative tasks.

Responsibilities

• Give customers top-notch advice and a warm welcome in-store.
• Deal with orders and payments efficiently.
• Answer telephone calls and assist with enquiries as needed.
• Advise customers when hearing aids or glasses are ready or delayed.

Skills

Communication skills

Organisation skills

Administrative skills

Team working

Education

GCSE Maths 9-4

Job description

Specsavers Optical Superstores Limited in Sheffield is seeking a dedicated apprentice to provide customer service in a busy store. You will greet customers, advise on products, handle orders and payments, and support headset and glasses readiness notifications.

The role develops through a Level 2 Customer Service Practitioner apprenticeship, offering full-time hours and weekend work within a global brand. Training lasts about one year.