Customer Service Apprenticeship - 12months FTC

NECSWS; Hartlepool; On-site; GBP 18,000 - 22,000; Full time

Job summary

A prominent software solutions provider in Hartlepool is offering a 12-month Customer Service Apprenticeship. This role supports audit and compliance processes, offering comprehensive training and development opportunities. Ideal candidates will have 5 GCSEs and possess excellent communication skills, alongside a strong willingness to learn. Enjoy competitive benefits such as private medical cover and a generous pension scheme.

Benefits

Private Medical Cover

25 days paid holiday

Group Pension Plan

Free access to LinkedIn Learning

Qualifications

• Minimum 5 GCSEs including English and Maths.
• Preferably hold a Level 2 or Level 3 Qualification.
• Excellent communication and interpersonal skills.

Responsibilities

• Support a team of auditors with various business functions.
• Assist in the design and administration of internal web pages.
• Schedule and attend internal and external audits.

Skills

Excellent telephone skills

Good keyboard skills

Microsoft Excel and Word

Knowledge of Google Workspace

Listening and Verbal Communication

Building Relationships and People Skills

Organisational skills

Problem Solving and Multi-tasking

Education

5 GCSEs grade 4/C or above

Level 2 or Level 3 Qualification

Tools

Microsoft Excel

Google Workspace

Job description

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Customer Service Apprenticeship - 12months FTC, Hartlepool

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Client:

NECSWS

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

d6a17117be52

Job Views:

9

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Job Description

The role is to support a team of auditors primarily based in the UK and in India who provide audit and compliance for the whole NEC Software Solutions business. NEC Software Solutions are certified to and externally audited against multiple ISO Standards. These include, but are not limited to, Information Security, Business Continuity, Environmental Management, Service Management and Quality Management.
The team also manage the annual compliance training for all of our Colleagues and Sponsors and oversee the provision of vetting and checks.
Auditors are responsible for ensuring compliance to all of the ISO standards and therefore have access to all areas of the business. This unique role will provide a full grounding in all aspects of our business.

Key opportunities:

• Design and administration of internal web pages and associated content for all certifications including information security and business continuity.
• Assist in the management and creation of internal communications for the team.
• Scheduling, including the planning of internal and external audits.
• To attend internal and external audits including remote and site based.
• Work with a dedicated apprentice mentor who will support and develop you throughout your apprenticeship
• You will be afforded the opportunity to work alongside a diverse team of skilled auditors, covering all areas of the business giving you an appreciation of many business areas.
• You will be given the necessary training and development to distinguish yourself early in your career with NEC Software Solutions
• An opportunity to learn the fundamentals of becoming a successful employee within a large multi-national organisation
• A chance to work within and contribute to, a culture of success, driven by enthusiastic and ambitious employees
• An opportunity through hard work and commitment to move through the NEC Software Solutions Academy Scheme.

Summary:

This is an exciting opportunity for an ambitious individual with a hard-working mentality to be successful in a role that engages with all parts of the business. NEC Software Solutions are committed to investing in the success of its colleagues.

Qualifications

• 5 GCSEs grade 4/C or above - Preferably English and Maths
• Level 2 or Level 3 Qualification
• Excellent telephone skills
• Good keyboard skills
• Microsoft Excel and Word
• Knowledge of Google Workspace
• Listening and Verbal Communication
• Building Relationships and People Skills
• Organisational skills to schedule daily/monthly workload
• Problem Solving and Multi-tasking
• Training on the systems, processes and procedures are included.

Additional Information

We pride ourselves in offering an excellent benefits package, including an aboveaverage pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/sell (FTE)
• 4 x basic salarylife assurance coverfunded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributionsup to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.

OTHER INFORMATION

• Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
• All offers are subject to satisfactory vetting, references and occupational health checks.
• Depending on the nature of the role a DisclosureBarring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities.If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.