Customer Service Apprenticeship - 12months FTC

NEC Software Solutions; Hartlepool; On-site; GBP 15,000 - 20,000; Full time

Job summary

A prominent software solutions company in Hartlepool is offering a Customer Service Apprenticeship for 12 months. This role involves supporting a team of auditors in compliance tasks and internal communications. Ideal candidates will have 5 GCSEs and strong telephone skills. The apprenticeship offers training and career development within the company. A competitive benefits package is included.

Benefits

Pension

Private medical cover

Holiday entitlement

Life assurance

Access to LinkedIn Learning

Qualifications

• 5 GCSEs grade 4/C or above, preferably in English and Maths.
• Level 2 or Level 3 Qualification required.
• Strong interpersonal skills and ability to work in a team.

Responsibilities

• Support a team of auditors in compliance activities.
• Assist with scheduling and internal communications.
• Participate in audits to ensure compliance with standards.

Skills

Excellent telephone skills

Proficiency in Microsoft Excel

Proficiency in Microsoft Word

Strong listening skills

Verbal communication skills

Organizational skills

Problem-solving abilities

Multi-tasking abilities

Education

5 GCSEs grade 4/C or above

Level 2 or Level 3 Qualification

Tools

Microsoft Excel

Microsoft Word

Google Workspace

Job description

Customer Service Apprenticeship - 12 months FTC, Hartlepool

Client: NEC Software Solutions

Location: Hartlepool

Job Category: Other

EU work permit required: Yes

Job Reference: c2cb02a1be5e

Job Views: 11

Posted: 12.08.2025

Expiry Date: 26.09.2025

Job Description

Come join NEC Software Solutions and make a difference in the world! We are certified to and externally audited against multiple ISO Standards, including Information Security, Business Continuity, Environmental Management, Service Management, and Quality Management.

The role involves supporting a team of auditors based in the UK and India, managing compliance, and assisting with internal communications, scheduling audits, and participating in audits.

You will work with a diverse team, receive training, and have opportunities for career development through NEC's Academy Scheme.

Qualifications

• 5 GCSEs grade 4/C or above, preferably in English and Maths
• Level 2 or Level 3 Qualification
• Excellent telephone skills
• Proficiency in Microsoft Excel and Word
• Knowledge of Google Workspace
• Strong listening, verbal communication, and relationship-building skills
• Organizational skills for scheduling
• Problem-solving and multi-tasking abilities

Additional Information

We offer an excellent benefits package, including pension, private medical cover, holiday entitlement, life assurance, and access to LinkedIn Learning.

Candidates must demonstrate pre-existing right to work in the UK. All offers are subject to vetting, references, and health checks. A DBS check may be required.

NEC Software Solutions is an equal opportunities employer committed to inclusion and accessibility. We support candidates with reasonable adjustments during recruitment.

About Us

NEC Software Solutions, part of NEC Corporation, supports public services worldwide, helping to dispatch ambulances, support families, and more. Join us and help make a difference!