Customer Service Apprenticeship

Aberdeen; City of Edinburgh; On-site; GBP 40,000 - 60,000; Full time

Job summary

Aberdeen is offering a Customer Service Apprenticeship in Edinburgh, starting in September 2025. This opportunity is designed for high school students aiming to start their careers in financial services, providing essential training and a pathway to permanent roles within the company.

Benefits

Dedicated line manager and buddy

Extensive training

Time to study for qualification

Community of fellow apprentices

Qualifications

• No prior work experience required.
• High school students encouraged to apply.
• Self-motivated and team-oriented individuals sought.

Responsibilities

• Deliver excellent customer service across multiple channels.
• Communicate clearly with clients and colleagues.
• Process administrative tasks to support clients.

Skills

Communication

Teamwork

Self-motivation

Job description

Job Description

Location: Edinburgh – 1 Broadway Park

Start Date: September 2025

Are you a high school student eager to get some experience of the working world? Our Customer Service Apprenticeship is designed just for you!

At Aberdeen, we believe in investing in people, and that starts with you. Our Customer Service Apprenticeship is your opportunity to kick-start a rewarding career in financial services, gain a nationally recognised qualification, and build skills that will last a lifetime.

This isn’t just a job; it’s an investment in your tomorrow.

What can you expect from the programme?

As a Customer Service Apprentice, You’ll Be At The Heart Of What We Do - Helping Our Clients, Solving Problems, And Making a Real Difference Every Day. You’ll Learn How To

• Deliver excellent customer service across multiple channels.
• Communicate clearly and confidently with clients and colleagues.
• Understand our products, services, and the wider financial industry.
• Process administrative tasks to support client requirements.
• Work as part of a supportive and inclusive team.
  
  

You’ll be supported every step of the way with:

• A dedicated line manager and buddy.
• Extensive training on both product and practical skills.
• A community of fellow apprentices.
• Time to study and complete your qualification.
• Real responsibilities from day one.
  
  

About You

Don’t worry if you don’t have much experience or know a lot about the industry yet we’re just looking for individuals who are self-motivated, team-oriented, and effective communicators. More importantly, we value those who can take initiative and tackle challenges head-on.

You will start on the programme in September 2025 on a 12 month fixed term contract.. Once you complete the 12-month programme, if there is an opportunity, you’ll be ready to apply for a permanent role in our Customer Service Team with a clear career pathway ahead.

This program is for those starting their careers, with no work experience or university education.

Our Inclusive Culture

We have a long-term commitment to building inclusive work environments; we value diversity in our workforce and welcome enquiries from everyone. You can find out more about our inclusive culture here.

Please contact us ([e-mail]) if you require reasonable adjustments to be made to any stage of the recruitment process. Our Early Careers team will be pleased to discuss your needs and ensure that these are accommodated.

We reserve the right to close this job advert earlier than the specified closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to ensure your application is considered.

We’re committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment. We define diversity in its broadest sense – this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance. We support a culture that values meritocracy, fairness and transparency and welcomes enquiries from everyone.

If you need assistance or an adjustment due to a disability please let us know as part of your application and we will assist.