Customer Service Apprentice at In-Tend Ltd

TN United Kingdom; Maltby; On-site; GBP 20,000 - 30,000; Full time

Job summary

An exciting opportunity awaits you as a Customer Service Apprentice with a leading software provider in e-Procurement systems. This apprenticeship will equip you with essential skills and hands-on experience in a dynamic business environment. You will work alongside experienced staff, gaining insights into customer service and office-based skills. The role offers potential for full-time employment, and we seek motivated individuals ready to learn and grow professionally. Join us to embark on a rewarding career path while contributing to a vibrant team dedicated to exceptional customer care.

Qualifications

• Eager to develop professionally and present well in an office environment.
• Some customer service experience is preferred.

Responsibilities

• Learn and understand the company's products and services.
• Contact customers for account management and sales follow-ups.
• Maintain and update the CRM database for compliance.

Skills

Customer Service

Communication

Organization

Problem Solving

Education

Level 2 Customer Service

Tools

CRM Software

Job description

Social network you want to login/join with:

Customer Service Apprentice at In-Tend Ltd, Maltby

col-narrow-left

Client:

Total Training Provision

Location:

Maltby, United Kingdom

Job Category:

Customer Service

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

41764b5be6fa

Job Views:

6

Posted:

05.05.2025

Expiry Date:

19.06.2025

col-wide

Job Description:

At In-Tend Ltd, we are offering a fantastic opportunity to complete a Customer Service apprenticeship. This apprenticeship is designed to provide you with the practical skills, knowledge, and confidence to deliver exceptional customer service in a dynamic business environment.

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

In-tend are a leading software provider of e-Procurement systems to both a UK and international client base and employ over 40 staff. The company has an excellent and proven history of providing apprenticeships, all of which have the potential to lead to full-time permanent employment.

Throughout the apprenticeship, In-tend offers the opportunity to learn about the company, their customers, and their range of products and services, whilst gaining knowledge in core office-based skills with full support.

Level 3 Customer Service apprenticeships will be considered for those with Level 2 or equivalent, with potential to move to other business departments within the company over time.

We seek individuals eager to develop professionally. The right candidate should present professionally in an open-plan office environment, be self-motivated, enthusiastic, and focused on customer care. They should be organized, confident, and willing to learn about our products and services.

Preferably, candidates will have some customer service experience.

Job Responsibilities:

• Proactively learn and understand In-tend's range of goods and services, participating in ongoing training.
• Contact customers and prospects for account management and sales, including follow-ups on inquiries, seminars, and events to generate revenue.
• Identify inquiries that could lead to further training or sales and pass them to relevant departments.
• Provide timely assistance via phone or email to internal and external customers, clients, and suppliers.
• Maintain and update In-tend’s CRM database, ensuring GDPR compliance.
• Liaise with other departments to resolve customer queries effectively.
• Manage customer expectations and communicate difficult messages professionally.
• Collaborate with team members to meet performance and sales targets.
• Ensure all communications adhere to company standards and professionalism.
• Attend training sessions to develop relevant skills and knowledge.
• Perform additional duties as required by management as the role evolves.