Customer Service Apprentice

TN United Kingdom; Trafford; On-site; GBP 20,000 - 25,000; Full time

Job summary

An exciting opportunity awaits as a Customer Service Apprentice at a forward-thinking company. This role is ideal for individuals eager to learn and develop their skills in customer service. You will be the first point of contact for customers, ensuring a seamless experience from the moment they reach out. With full training provided, you will gain valuable insights into customer interactions and booking systems, all while working alongside a dedicated mentor. If you're passionate about making a difference and thrive in a dynamic environment, this position is perfect for you.

Qualifications

• GCSE Maths and English A*-C/9-4 required for application.
• Strong communication and relationship-building skills are essential.

Responsibilities

• Taking incoming and making outgoing calls to customers.
• Updating the system with accurate notes and customer details.
• Meeting and greeting customers while maintaining a positive attitude.

Skills

Excellent communication skills

Strong attention to detail

Ability to build relationships

Team player with a can-do attitude

Ability to remain calm and professional

Education

GCSE Maths and English A*-C/9-4

Job description

Social Network Login/Join Opportunity

Rye Motors is offering a fantastic opportunity for a Customer Service Apprentice. The role involves being the first point of contact for customers, providing updates, and ensuring a positive experience at all times.

Typical Daily Responsibilities

1. Taking incoming and making outgoing calls
2. Updating the system with accurate notes
3. Pre-call and reminder phone calls
4. Meeting and greeting customers
5. Capturing customer contact details
6. Organising collection times
7. Providing customer updates throughout the day
8. Explaining works performed during customer collection
9. Following up to ensure excellent customer service
10. Being a team player and maintaining a positive attitude

Support and Training

Full training will be provided by The Growth Company, including coaching from a dedicated mentor. You will learn customer booking, dealer computer systems, face-to-face customer interactions, and eventually managing your own customer journey.

Next Steps

Applicants who meet the basic requirements will be contacted within two working days for an interview. You will learn more about the role, training, and next steps during this process.

How to Prepare

If using public transport, check the Journey Planner to estimate travel time and routes.

Application Requirements

What you should have to apply:

• GCSE Maths and English A*-C/9-4

Personal Qualities

• A desire to make a difference
• Focused
• Good communication skills (written and verbal)
• Positive attitude
• Keen to develop

Skills

• Excellent communication skills
• Strong attention to detail
• Ability to build relationships
• Team player with a can-do attitude
• Ability to remain calm and professional