Customer Service Apprentice

Castlefields Health Centre; Runcorn; On-site; GBP 16,000 - 20,000; Full time

Job summary

A local health practice in Runcorn is seeking an Apprentice to support healthcare administration tasks. You will assist with patient appointments, manage records, and provide a positive reception experience. This role requires strong customer service skills and offers a Level 2 apprenticeship in Customer Service. The position is full-time, Monday to Friday, with mandatory Saturday clinics annually.

Qualifications

• Strong communication skills to assist patients effectively.
• Ability to manage time and prioritize tasks.
• Experience in customer service or healthcare settings.

Responsibilities

• Support with QOF admin tasks and patient appointments.
• Assist with childhood immunisations administration.
• Ensure efficient reception services to patients.

Skills

Customer Service Skills

Time Management

Communication

Education

Customer Service Practitioner, Level 2

Tools

EMIS Web

Docman

Job description

This role is based in a General Practice offering NHS Healthcare. This setting aims to create an efficient and friendly way of providing the highest possible level of health care.

There may be opportunities for the successful Apprentice to apply for internal opportunities if these arise, following the successful completion of the apprenticeship.

Duties will include;

• Support with QOF admin tasks and patient appointments
• New patient registration and queries
• Preparing spreadsheet of notes to go to LG archive
• Childhood immunisations administration
• Use clinical system EMIS Web and Docman for all patient related activities
• Scanning and attaching of patient documentation
• Shadowing colleague to learn how to process deductions and rejections
• Participate on a daily basis in task management and ensure that tasks are kept up-to-date at all times
• Sorting the mail, scan letters, file records.
• Keep notice boards tidy and up to date and general ‘housekeeping’ of waiting areas
• Oversee daily postal service making certain cover is in place during periods of absence
• Assist and direct patients in accessing the appropriate services or healthcare professional in a courteous, efficient and effective way
• Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice. Acknowledge a patient’s arrival at reception
• Deal with all general enquiries, explain procedures and make follow-up appointments as appropriate
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
• Any other admin duties as requested by Management

Customer Service Practitioner, level 2.

Fortnightly attendance at Riverside College, Widnes.

37 hours each week to be worked Monday to Friday 8am to 6pm. It is mandatory that you work at least one of the Saturday flu clinics per year.