Customer Service Apprentice

Inxpress; Poynton; On-site; GBP 15,000 - 20,000; Full time

Job summary

A logistics company in Poynton is looking for a highly motivated Customer Service Apprentice. This role involves providing exceptional service to clients by coordinating shipments and ensuring effective communication with customers and carriers. The apprenticeship lasts 12 months, with work hours Monday to Friday from 09:00 to 17:00. Candidates must be enthusiastic and prepared to learn in a dynamic environment.

Qualifications

• Highly motivated individual required.
• Ability to coordinate shipments and resolve inquiries.
• Strong communication skills with customers and carriers.

Responsibilities

• Provide exceptional service to clients.
• Coordinate shipments and ensure smooth communication.
• Support domestic and international freight activities.

Education

Customer service practitioner (level 2)

Job description

Overview

We are seeking a highly motivated Customer Service Apprentice to join our logistics team. The role is responsible for providing exceptional service to clients by coordinating shipments, resolving inquiries, and ensuring smooth communication between customers, carriers, and internal departments for both domestic and international freight.

Course Information

• Course: Customer service practitioner (level 2)
• Level: 2
• Route: Sales, marketing and procurement
• Apprenticeship Level: Intermediate

Working Arrangements

• Working Week: Monday - Friday 09:00 - 17:00 (37.5 hours per week)
• Expected Duration: 12 Months
• Number of Positions Available: 2