Customer Service and Support

Jobandtalent; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking experienced Customer Service and Support candidates in Southampton. The role involves supporting operations and responding to customer inquiries. Applicants should have strong customer service skills and a positive attitude. A pay rate of £12.50 per hour with bonuses is offered for long-term commitments. Full-time hours are expected throughout the week.

Benefits

£500 bonus after 12 weeks

Stable schedule with expected working hours

Qualifications

• Ability to work both independently and as part of a team.
• Positive 'can do' attitude with a focus on quality.
• Previous customer service and admin experience.

Responsibilities

• Act as the link between Customer Service and Operations.
• Work with Operations to resolve parcel issues.
• Provide daily status updates for depot.

Skills

Strong customer service skills

Excellent communication and interpersonal skills

Ability to work in a fast-paced environment

Job description

Overview

Customer Service and Support role - In Post

Job&Talent are recruiting experienced Customer Service and Support candidates in the Southampton area. We are looking for hardworking individuals with strong customer service skills to join our team. Our client is preparing for new business opportunities and is seeking core team members to support operations.

Requirements

• Ability to work in a rapidly changing, fast-paced environment
• Ability to work both independently and as part of a team in a physically demanding environment
• A positive, "can do" attitude with a focus on getting things right the first time
• Excellent communication and interpersonal skills
• Previous customer service experience
• Admin experience

What we offer

• Starting rate: £12.50 per hour
• Rota: Sunday-Thursday and Tuesday-Saturday cover
• Hours: Likely 10:00 am-6:30 pm, 5 days per week (TBC)
• £500 Bonus paid after 12 weeks for candidates demonstrating long term commitments.
• Location: Southampton

Role responsibilities

• Act as the link between Customer Service and Operations, handling CEO/CS queries
• Work with Operations to locate and resolve parcel issues quickly
• Provide daily depot status updates, including a situation report (Sit Rep) for CSS to share with merchants and consumers
• Support Operations communications on flagged issues (APM, Store, 2Door locations)
• Undertake other resolution tasks as required by the Depot Manager

Please note: This role requires long-term commitment.

If you are interested in the above Customer Service and Support role, please apply today

If you are looking to contact our onsite team, please visit the site locator on our website.

Job&Talent do NOT charge any fees for our services.

Job&Talent acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.