Customer Service and Logistics Manager – Europe

Zotefoams; Croydon; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player in cellular material technology is seeking a dynamic leader for their European Customer Service and Logistics team. This key role involves guiding a team to deliver exceptional service and optimize supply chain efficiency. The company values innovation and collaboration, offering a supportive environment for professional growth. Join a forward-thinking organization committed to making a positive impact across diverse markets, from automotive to healthcare. If you are a customer-centric leader with a hands-on approach and a passion for excellence, this opportunity is perfect for you.

Qualifications

• Degree educated or relevant experience in customer service leadership.
• Solid experience in a B2B supply chain environment.

Responsibilities

• Lead a team of experienced Customer Service Coordinators.
• Monitor customer service levels and logistics KPIs.
• Ensure customers' needs are fulfilled within agreed operational lead times.

Skills

Customer Service Leadership

B2B Supply Chain Management

Analytical Thinking

Communication Skills

Organisational Skills

Education

Degree in relevant field

Job description

Zotefoams plc is a world leader in cellular material technology, headquartered in Croydon, UK, with additional manufacturing sites in Kentucky, USA and Brzeg, Poland, Oklahoma, USA (foam products manufacture and conversion) and Jiangsu Province, China (T-FIT).

We produce lightweight foams for various markets including sports and leisure, aviation, automotive and healthcare. Zotefoams also owns and licenses patented technology and sells advanced insulation systems

The Company is on a fast growth path, with strong revenue and profitability growth in recent years and ambitious growth plans for the near future.

About the Role~

This is a key leadership role, based in either Croydon, UK or near Wrocław, Poland, managing the European Customer Service and Logistics team. You’ll set direction and lead a team of coordinators to ensure high-quality service delivery and efficient supply chain management.

Role Responsibilities~

• Lead a team of experienced Customer Service Coordinators
• Oversee logistics services, ensuring internal and external satisfaction
• Monitor customer service levels and logistics KPIs
• Analyse order behaviours and drive supply chain improvement
• Ensure customers' needs are fulfilled within agreed operational lead times
• Champion customer satisfaction initiatives
• Manage obsolete and non-conforming stock
  
  

What you'll need~

• Degree educated or relevant experience in customer service leadership
• Solid experience in a B2B supply chain environment
• Strong numerical, organisational and communication skills
• Experience delivering service and efficiency improvements
  
  

What were looking for?

• A customer-centric leader with a hands-on approach
• Collaborative mindset and team-first attitude
• Analytical thinking and attention to detail
• Confident navigating cultural differences across regions
  
  

Why Join Us?

At Zotefoams, we believe in fostering a supportive and innovative environment where everybody can thrive. By joining us, you will be part of a dynamic team that values collaboration, continuous improvement, and opportunities for professional growth and development.

Our Values

Courage - The courage to take bold action to ensure that we succeed in tackling our challenges and opportunities.

Impact – Dedicated to making a significant and positive impact in everything we do.

Respect - Cultivate a respectful and inclusive environment where everyone is valued and collaboration is encouraged.

Zotefoams is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

Zotefoams is a world leader in cellular material technology. Using a unique manufacturing process with environmentally friendly nitrogen expansion, Zotefoams produces lightweight foams in Croydon, UK and Kentucky, USA for diverse markets worldwide. These markets include sports and leisure, storage and protection, automotive, aviation and space, railway, healthcare, building, marine and the military.