Customer Service and Logistics Administrator

ADM; Stafford; On-site; GBP 25,000 - 35,000; Full time

Job summary

ADM seeks a Customer Order Fulfillment Administrator in Stafford. This role focuses on managing the order lifecycle, customer relationship management, and coordinating logistics to ensure smooth order fulfillment. Ideal candidates will bring experience in customer service and logistics, with strong attention to detail. Join a global leader committed to innovation and exceptional service.

Benefits

Competitive salary and benefits package

Professional development and growth opportunities

Qualifications

• Experience in order fulfillment, customer service, or sales support.
• Strong understanding of logistics and supply chain processes.
• Proficient in ERP/order management systems and Microsoft Office.

Responsibilities

• Manage the sales order lifecycle from entry to delivery.
• Serve as primary contact for customers regarding orders.
• Prepare and issue accurate customer invoices.

Skills

Customer Service

Logistics

Communication

Problem Solving

Attention to Detail

Education

3+ years in order fulfillment or customer service

Tools

ERP systems

Microsoft Excel

Job description

Job Description

Are you passionate about delivering exceptional customer service and ensuring smooth order fulfillment processes? Do you thrive in a dynamic environment where logistics, communication, and attention to detail are key? ADM is looking for a Customer Order Fulfillment Administrator to join our team and play a vital role in ensuring our customers' satisfaction and operational excellence.

ADM is a leading supplier of high-quality ingredients and solutions for various industries. With a commitment to innovation, reliability, and customer focus, we pride ourselves on building strong relationships and delivering outstanding products and services.

Your Responsibilities

Order Lifecycle Management

• Accurately enter and maintain sales orders in our system.
• Monitor order progress through the sales order lifecycle, including production, quality control, dispatch, and delivery to customers.
• Track and report on OTIF (On-Time-In-Full) metrics and proactively address delays or risks to delivery.
• Coordinate with Operations, Warehousing, and Logistics teams to ensure seamless order fulfillment.

Customer Relationship Management

• Serve as the primary point of contact for customers regarding order status, delivery updates, and issue resolution.
• Register and manage customer complaints, ensuring timely follow-up and resolution.
• Build and maintain strong, ongoing relationships with customers.

Logistics & Dispatch

• Organize transportation and dispatch activities in alignment with collection and delivery schedules.
• Liaise with carriers and third-party logistics (3PL) partners to ensure efficient and cost-effective storage and delivery solutions.

Invoicing, Credits & Returns

• Prepare and issue accurate and timely customer invoices.
• Process customer returns and raise credit notes as required.
• Ensure financial accuracy and maintain proper documentation for all transactions.

Sales Support & Internal Liaison

• Collaborate with the Sales team to support customer needs.
• Provide internal stakeholders with updates on order status and customer issues.
• Act as a liaison between customers and internal departments to resolve issues effectively.

Reporting & Reconciliation

• Conduct monthly reconciliations for shipped orders versus invoiced and delivered quantities.
• Identify and resolve discrepancies in collaboration with Finance, Operations teams, and 3PL providers.
• Support audits, documentation, and traceability exercises.

Your Profile

• Proven experience in order fulfillment, customer service, or sales support (3+ years preferred).
• Strong understanding of logistics (Incoterms, exports/imports) and supply chain processes.
• Excellent communication and interpersonal skills.
• Proficient in ERP/order management systems and Microsoft Office, especially Excel.
• High attention to detail, problem-solving abilities, and a customer-first mindset.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Why Join Us?

• Be part of a collaborative and innovative team.
• Opportunity to work with a globally recognized company and contribute to its success.
• Competitive salary and benefits package.
• Professional development and growth opportunities.

#IncludingYou

Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Diversity, Equity and Inclusion | ADM.

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.

Req/Job ID

99136BR

Ref ID

#LI-DNI