Customer Service and eCommerce Coordinator

Inizio Engage; Breckland District; Hybrid; GBP 25,000 - 45,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen selbstmotivierten Koordinator, der das Kundenservice- und E-Commerce-Team unterstützt. In dieser spannenden Rolle sind Sie für die Analyse von Daten, die Unterstützung bei der Einführung digitaler Systeme und die Förderung der Plattformen verantwortlich. Sie bringen Ihre Fähigkeiten in der Datenanalyse und Kundenbetreuung ein, um die Geschäftsziele zu erreichen. Diese Position bietet die Möglichkeit, in einem hybriden Arbeitsumfeld zu arbeiten, und fördert die persönliche Entwicklung durch neue Ideen und Initiativen. Wenn Sie eine Leidenschaft für Kundenservice und digitale Lösungen haben, ist dies die perfekte Gelegenheit für Sie.

Benefits

Hybrides Arbeiten

Kostenlose Parkplätze vor Ort

Qualifications

• Erfahrung im Kundenservice und in der Datenanalyse.
• Starke Kommunikationsfähigkeiten und Organisationstalent.

Responsibilities

• Unterstützung bei der Analyse und Berichterstattung von Daten im CRM.
• Koordination der Onboarding-Prozesse für Mitglieder und Lieferanten.

Skills

Kundenservice

Datenanalyse

Kommunikationsfähigkeiten

Microsoft Office

E-Commerce Systeme

Planungsfähigkeiten

Education

Abschluss oder gleichwertige Qualifikation

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

Our client has an excellent new opportunity for a highly self-motivated Coordinator to join their Customer Service and eCommerce team to support the delivery of the core business strategy for their CRM and other digital platforms within the team’s remit.

This position would suit those with experience in a customer service environment with good administration skills along with the ability to interrogate and interpret data effectively.

You will be highly proactive, taking full ownership of your work while thriving in a collaborative team environment. With multiple projects running simultaneously, you will independently set daily goals to contribute effectively to the broader eCommerce objectives.

The role offers hybrid working and free on-site parking when in the office.

Primary Responsibilities:

• Support the testing of developments on CRM and other digital systems in the E-Commerce team.
• Support the onboarding of members and suppliers on to the digital systems.
• Demonstrate and promote the digital platforms to members and suppliers.
• Support the key account management of members and suppliers on the CRM.
• Analyse and report on data from the CRM and other digital systems within the company.
• Work with all departments to enable a more data driven approach across the whole business.
• Maintain all reporting and provide feedback on the data analysed.
• Work with suppliers and members to interact, keep up to date, and download product data.
• Integrate data streams to understand and highlight trend in the data.
• Support the digital team by responding to raised tickets.
• Work independently and as part of a team on key departmental projects & initiatives.
• Work closely with other departments within the business to increase exposure of the digital platforms.
  
  

What We’re Looking For

• Preferably educated to Graduate level/similar qualification or qualified by experience.
• Strong customer focus with a commitment to delivering exceptional service.
• Excellent communication skills
• Proficient in Microsoft Office e.g. Excel, Word, PowerPoint and Outlook.
• Proficient in E-Commerce systems & platforms.
• The ability to interrogate and analyse data independently.
• Capable of working under pressure to meet necessary deadlines and initiatives.
• Able to work independently without supervision and demonstrate strong decision-making skills.
• Strong planning and organisational skills.
• Proven ability to achieve results through objective-driven activities, both individually and as part of a team.
• Bring new ideas and initiatives to the department.
• Keen to learn new skills and develop