Customer Service and Debrief Admin

JR United Kingdom; Worksop; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a Customer Service and Debrief Admin in Worksop. The role involves managing customer inquiries, liaising with transport for delivery issues, and utilizing a Transport Management System. Applicants should have good communication skills, with a willingness to work in shifts. Competitive pay starts from £12.78/hour, with long-term opportunities for a permanent contract.

Benefits

Long term work with genuine permanent opportunities

Free car parking

On-site canteen

28 Holidays per year

Weekly Pay

Pension Scheme

Qualifications

• Previous experience in a similar role required.
• The right candidate needs to be fast-paced but with attention to detail due to the KPIs.

Responsibilities

• Proactive and reactive communication with customers.
• Investigating and solving customer problems in a timely manner.
• Liaising with planning and transport regarding late and failed deliveries.

Skills

Excellent communication skills

Experience using Transport Management System

Experience with Microsoft Excel

Tools

Microlis

Job description

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Customer Service and Debrief Admin, worksop

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Client:

Job&Talent

Location:

worksop, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

14.08.2025

Expiry Date:

28.09.2025

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Job Description:

Customer Service & Debrief Admin

We have a number of openings for working as Customer Service and Debrief Admin for our prestigious client in Worksop playing a vital role coordinating and developing our client's strategic relationship with their customer.

In this role you will support the successful delivery of customer services debrief through utilising the systems, query resolution & proactive communications.

Are you looking for a job that offers long term development? If so we have the following opportunity for you. Previous experience in a similar role required. This vacancy offers genuine opportunities to earn a permanent contract.

Site address and details

• Roebuck Way, Sheffield, Worksop S80 3EG

Role of Customer Service & Debrief Admin

• Proactive and reactive communication with customers
• Investigating and solving customer problems in a timely manner, escalating to the Customer Services Manager where required
• Liaising with planning and transport regarding late and failed deliveries as well as re-booking
• Supporting the continuous improvement of customer services department
• Chasing for any PODS that are not received for deliveries, ensuring that everything is received and is compliant.
• Contacting delivery points for follow ups.
• Debriefing site transportation system accordingly to match the paperwork received.

Pay Rates & Shift Pattern of Customer Service & Debrief Admin

• Shift can be any 5 days out of 7 so weekend work can be involved from time to time
• Working hours are in between 6:00 and 18:00 (8 hours per day)
• Pay starts from £12.78/hour

What are we looking for in a candidate for Customer Service & Debrief Admin

• Excellent communication and interpersonal skills
• Experience using the Transport Management System, Microlis
• Experience with Microsoft Excel and confidence in sending emails and make phone calls to suppliers or clients
• The right candidate need to be fast paced but with attention to detail due to the KPI's that are involved within the role

Benefits of Customer Service & Debrief Admin

• Long term work with genuine permanent opportunities
• Large international client
• Free car parking
• On-site canteen
• Friendly working environment
• 28 Holidays per year
• Weekly Pay
• Pension Scheme
• Employed Status

Apply now to secure your place on our next induction.

Immediate Starts Available

Job&Talent do NOT charge any fees for our services. Job&Talent acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers

If you are looking to contact our onsite team, please visit the site locator on our website.

Job&Talent do NOT charge any fees for our services.

Job&Talent acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.