Customer Service and Debrief Admin

Job&Talent; East Midlands; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service & Debrief Admin in Worksop. This role involves coordinating customer relationships and resolving issues. Ideal candidates should have solid customer service experience and be confident in using Microsoft Excel and Transport Management Systems. The job offers competitive pay starting at £12.78/hour, long-term opportunities, and a friendly working environment.

Benefits

Clean working environment

Long term work with genuine permanent opportunities

Free car parking

On-site canteen

28 Holidays per year

Weekly Pay

Pension Scheme

Personal Accident Insurance

Qualifications

• Previous experience in a similar role is required.
• The candidate needs to be fast-paced but detail-oriented due to KPIs.

Responsibilities

• Proactive and reactive communication with customers.
• Investigating and solving customer problems in a timely manner.
• Liaising with planning and transport regarding late deliveries.
• Supporting the continuous improvement of customer services.
• Contacting delivery points for follow-ups.

Skills

Excellent communication and interpersonal skills

Customer Services experience

Good conflict management experience

Experience using the Transport Management System, Microlis

Experience with Microsoft Excel

Tools

Microlis

Microsoft Excel

Job description

Customer Service & Debrief Admin

We have a number of openings for working as Customer Service and Debrief Admin for our prestigious client in Worksop playing a vital role coordinating and developing our client's strategic relationship with their customer.

In this role you will support the successful delivery of customer services debrief through utilising the systems, query resolution & proactive communications.

Are you looking for a job that offers long term development? If so we have the following opportunity for you. Previous experience in a similar role required. This vacancy offers genuine opportunities to earn a permanent contract.

Site address and details

• Roebuck Way, Sheffield, Worksop S80 3EG

Role of Customer Service & Debrief Admin

• Proactive and reactive communication with customers
• Investigating and solving customer problems in a timely manner, escalating to the Customer Services Manager where required
• Liaising with planning and transport regarding late and failed deliveries as well as re-booking
• Supporting the continuous improvement of customer services department
• Chasing for any PODS that are not received for deliveries, ensuring that everything is received and is compliant.
• Contacting delivery points for follow ups.
• Debriefing site transportation system accordingly to match the paperwork received.

Pay Rates & Shift Pattern of Customer Service & Debrief Admin

• Shift can be any 5 days out of 7 so weekend work can be involved from time to time
• Working hours are in between 6:00 and 18:00 (8 hours per day)
• Pay starts from 12.78/hour
• Paid Weekly

What are we looking for in a candidate for Customer Service & Debrief Admin

• Excellent communication and interpersonal skills
• Customer Services experience
• Good conflict management experience
• Experience using the Transport Management System, Microlis
• Experience with Microsoft Excel and confidence in sending emails and make phone calls to suppliers or clients
• The right candidate need to be fast paced but with attention to detail due to the KPI's that are involved within the role

Benefits of Customer Service & Debrief Admin

• Clean working environment
• Long term work with genuine permanent opportunities
• Excellent overtime opportunities
• Large international client
• Free car parking
• On-site canteen
• Friendly working environment
• Easy accessible site location
• 28 Holidays per year
• Weekly Pay
• Pension Scheme
• Employed Status
• Personal Accident Insurance

Apply now to secure your place on our next induction.

Immediate Starts Available

Job&Talent do NOT charge any fees for our services. Job&Talent acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers

If you are looking to contact our onsite team, please visit the site locator on our website.

Job&Talent do NOT charge any fees for our services.

Job&Talent acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.