Customer Service Analyst – Utilities – 10991CA

Proactive.IT Appointments Limited; Newcastle upon Tyne; Hybrid; GBP 25,000; Full time

Job summary

An established industry player is seeking a Customer Service Analyst to join their dynamic helpdesk team in Newcastle upon Tyne. This role emphasizes customer service excellence, attention to detail, and effective problem-solving skills. The ideal candidate will have technical proficiency with CRM systems and a background in the utilities industry, enhancing their ability to support customers effectively. With a hybrid working arrangement, this position offers flexibility and an opportunity to contribute to a dedicated team focused on delivering exceptional service. If you are passionate about helping others and possess the necessary skills, this could be the perfect opportunity for you.

Qualifications

• Experience in customer service roles with a focus on problem-solving.
• Technical skills related to CRM systems are essential.

Responsibilities

• Join a busy helpdesk team focused on customer service.
• Utilize technical skills and experience with CRM systems.

Skills

Customer Service

Attention to Detail

Problem-Solving

CRM Systems

Utilities Industry Experience

Job description

Job Title: Customer Service Analyst

Location:

Newcastle upon Tyne

Salary:

£25,000 per year

Working Arrangement:

Hybrid working

Job Description:

1. Join a small, busy helpdesk team focused on customer service, attention to detail, and problem-solving.
2. Utilize your technical skills and experience with CRM systems.
3. Experience in the utilities industry (water, gas, electricity) is advantageous.

Additional Information:

Due to high application volume, only suitable candidates will be contacted for interviews.

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