Customer Service Analyst

Hobson Prior; Burgess Hill; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading life sciences recruiter is seeking a Customer Service Analyst to provide in-person IT support. The role involves problem-solving, assisting users with IT issues, and maintaining a calm and empathetic approach. Training will be provided for specific systems.

Qualifications

• Experience with customer service and IT support is beneficial.
• Strong problem-solving and communication skills.
• Ability to work well in a team.

Responsibilities

• Offer direct support to users to solve IT problems.
• Use systems to log and track user issues.
• Identify and report recurring problems.

Skills

Problem Solving

Communication

Teamwork

Customer Service

Willingness to Learn

Job description

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Are you a dedicated individual with expertise in IT and a passion for customer service? This job role is your next perfect challenge!

Hobson Prior is seeking a Customer Service Analyst to provide in-person support to users, helping them resolve IT issues quickly and effectively. Your role involves using problem-solving skills and maintaining a calm and empathetic approach. Training will be provided for specific systems, but familiarity with common platforms is helpful.

Please note that to be considered for this role you must have the right to work in this location.

Responsibilities:

• Offer direct support to users to solve IT problems.
• Use systems to log and track user issues.
• Identify and report recurring problems.
• Collaborate with team members to ensure success.
• Assist with setting up and upgrading computers.

Key Skills and Requirements:

• Experience with customer service and IT support is beneficial.
• Strong problem-solving and communication skills.
• Ability to work well in a team.
• Willingness to learn new technical skills.

For more information, please contact Mandi Cakwe.

If you are interested in applying to this exciting opportunity, then please click 'Apply' or to speak to one of our specialists visit the 'Contact Us' page.

Hobson Prior is a leading life sciences recruiter focused on finding exceptional people and matching them with the finest positions across the globe. Hobson Prior is acting as an Employment Agency in relation to this vacancy.

By submitting this application, you confirm that you've read and understood our privacy policy, which informs you how we process and safeguard your data - https://www.hobsonprior.com/privacy-policy

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative, Information Technology, and Science

• Industries

  Professional Services

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