Customer Service Agents (UK)

Dabble; Leeds; On-site; GBP 22,000 - 28,000; Full time

Job summary

Dabble is actively seeking Customer Service Agents for their UK launch. As part of the Customer Operations team, you will play a crucial role in providing exceptional service and ensuring compliance with Safer Gambling practices. Ideal candidates should have strong communication skills and experience in customer service within wagering. Join us to contribute to our mission of delivering top-notch customer support.

Qualifications

• Outstanding communication and interpersonal skills.
• Ability to prioritize workload.
• Experience with customer service functions in a wagering organization.

Responsibilities

• Assist with customer service and compliance tasks.
• Handle customer contacts via phone, live chat, and email.
• Create and review training documents and provide staff training.

Skills

Communication

Interpersonal skills

Prioritization

Job description

We are hiring Customer Service Agents to support our launch into the UK market!

As a key member of the Customer Operations team, the Customer Service (CS) Agents ensure the success of the organization by assisting with customer service, QA, staff training, and Safer Gambling compliance. They handle direct and escalated customer contacts via telephone, live chat, and email, maintaining high standards of accuracy, transparency, and compliance in daily operations.

To succeed, candidates should have outstanding communication and interpersonal skills, the ability to prioritize workload, and experience with customer service functions within a wagering organization. Experience in creating and reviewing training documents and employee training is also required.