Customer Service Agent – Vehicle Rentals

Recruitment Avenue; Birmingham; Hybrid; GBP 22,000; Full time

Job summary

An established industry player is seeking a Customer Service Agent for vehicle rentals in a dynamic environment. This role offers the opportunity to provide exceptional service to key accounts, managing vehicle reservations and addressing customer inquiries. You will work closely with the Customer Relationship Manager and be responsible for ensuring customer satisfaction through effective communication and problem resolution. With a blend of in-office and remote work, this position allows for flexibility while contributing to a team-focused atmosphere. If you thrive in fast-paced settings and enjoy helping customers, this role is perfect for you.

Qualifications

• Experience in customer service or administration is desirable.
• Strong communication skills are essential for this role.

Responsibilities

• Manage vehicle rentals from reservation to collection and customer aftercare.
• Handle high volumes of inbound calls and process reservations accurately.
• Maintain relationships with colleagues and rental stations.

Skills

Excellent telephone manner

Excellent verbal communication

Excellent written communication

General computer literacy

Customer service orientation

Ability to perform under pressure

Tools

Microsoft Office

Job description

Job Title:Customer Service Agent – Vehicle Rentals

Location: Birmingham and work from home two days

Salary: £21,500

In the role you will be working within a fast-paced environment, our client is seeking an individual who can provide a professional and friendly service to a small number of key accounts.

Reporting to the Customer Relationship Manager, this role is to provide day to day support via telephone and email where you will be assisting in the vehicle reservation process, supporting in life vehicle rental queries, and resolving issues that arise.

This position will service various accounts where you will support as required depending on the varying demands each day.

In the role you will work 1 Saturday every 3rd week

Responsibilities:

• Full vehicle rental management including processing of reservations, oversee vehicle delivery, through to vehicle collection, including customer aftercare
• Deal with a high volume of inbound calls from customers
• Process a high volume of reservations, discussing terms and conditions with customers whilst accurately completing data entry
• Establish and maintain a good working relationship with colleagues and rental stations
• Deliver against personal targets and support team in delivering against agreed service levels
• Management of required daily, weekly, and monthly reports
• Complete customer satisfaction call-backs following vehicle delivery
• Any other ad hoc duties required

Key skills required:

• Excellent telephone manner
• Excellent verbal and written communication
• General computer literacy – Microsoft Office
• Customer Service / Administration background is desirable, but not essential
• Ability to perform under pressure
• Customer orientated