Customer Service Agent UK

PERGOLUX Chalgrove, England, United Kingdom

Join or sign in to find your next job

Join to apply for the Customer Service Agent UK role at PERGOLUX

PERGOLUX Chalgrove, England, United Kingdom

1 week ago Be among the first 25 applicants

Join to apply for the Customer Service Agent UK role at PERGOLUX

About us

PERGOLUX is a rapidly growing e-commerce company in the Home & Garden sector that designs, manufactures, and sells Pergolas. Founded in Norway, PERGOLUX is expanding across more than 14 countries in Europe, North America, and South America. We are passionate about outdoor living products and dedicated to providing an engaging work environment with fantastic colleagues.

Your tasks

1. Customer Support: Serve as the initial contact point, delivering excellent customer service via phone, email, and chat.
2. Support & Troubleshooting: Provide guidance on product installation, usage, maintenance, and handle complaints with appropriate solutions.
3. Coordination: Communicate with transport providers to ensure smooth delivery.
4. Order Processing: Manage orders, returns, and complaints efficiently within our e-commerce system.
5. System Monitoring: Regularly check system processes and payment options for optimal online store performance.
6. Reporting: Maintain records of KPIs like NPS and CSAT to facilitate improvements.
7. Continuous Improvement: Identify and implement process enhancements for better service delivery.
8. Community Management: Engage with social media followers and respond to comments and messages.

Qualifications

• Fluent in English (C1 level).
• At least 2 years of proven customer support experience.
• Passion for customer service and exceeding expectations.
• Strong communication and teamwork skills.
• Excellent self-organization and time management.
• Commitment to learning and process improvement.
• Solid IT skills and adaptability to new tools.

What we offer

• International collaboration with global teams.
• Support for professional development.
• Impactful work contributing to brand growth.
• A dynamic team environment.
• Vacation policy starting at 27 days, increasing with tenure.
• Hybrid work model: 80% on-site, 20% remote.
• Team events and free snacks.

Additional info

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Industry: Online and Mail Order Retail