Customer Service Agent - Travel Industry

(function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f; Ormskirk; On-site; GBP 26,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Agent in Ormskirk. This role involves engaging with customers, providing tailored holiday solutions, and ensuring customer satisfaction while achieving sales targets. The ideal candidate should have sales and customer service experience and be a confident communicator. A proactive, customer-first mindset is essential. This is an office-based position with a salary of GBP26,000.

Qualifications

• Experience in sales, customer service, or travel reservations.
• Confident communicator with strong influencing skills.
• Goal-driven, self-motivated, and resilient under pressure.
• High attention to detail and capable of managing multiple bookings.

Responsibilities

• Respond to enquiries by phone and email with expert advice.
• Convert leads into confirmed bookings while meeting targets.
• Offer additional services and upgrades for customer value.
• Manage bookings accurately and liaise with internal teams.
• Build strong customer relationships and resolve queries.

Skills

Sales experience

Customer service experience

Communication skills

Attention to detail

Job description

Customer Service Agent
Location: Ormskirk, Lancashire (Office-Based)
Salary: GBP26,000
Shifts: Must be fully flexible to work Monday to Saturday with occasional Sunday

About the Role
We re recruiting a Customer Service Agent to join a dynamic travel reservations team. You'll engage directly with customers to understand their needs, recommend tailored holiday solutions, and secure bookings. This is a sales-focused role where service quality and customer satisfaction go hand-in-hand.

Key Responsibilities

Respond to enquiries by phone and email with expert, personalised advice

Convert leads into confirmed bookings while meeting individual and team sales targets

Offer additional services and upgrades to enhance customer value

Manage bookings accurately and liaise with internal teams to finalise travel arrangements

Build strong customer relationships and resolve queries professionally

Stay informed on products, destinations, and promotions to support confident recommendations

What We re Looking For

Experience in sales, customer service, or travel reservations

Confident communicator with strong influencing skills

Goal-driven, self-motivated, and resilient under pressure

High attention to detail and capable of managing multiple bookings

A team player with a proactive, customer-first mindset

Travel industry experience or knowledge is an advantage

If this sounds like the perfect role for you then please submit your CV.

This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.