Customer Service Agent - Templepatrick

VanRath; Northern Ireland; On-site; GBP 10,000 - 40,000; Full time

Job summary

A reputable commercial vehicle dealership in Northern Ireland is seeking a Customer Service Agent to provide excellent support to customers, maintain service records, and manage bookings. The ideal candidate will have experience in customer service, strong communication skills, and the ability to handle multiple tasks efficiently. This permanent position offers a competitive salary and opportunities for internal progression.

Benefits

Contributory pension scheme

Strong benefits package

Qualifications

• Experience in a customer service or service advisory role, ideally within the automotive industry.
• High attention to detail with solid organisational skills.
• Full UK driving licence required.

Responsibilities

• Act as the primary point of contact for customers, providing professional support.
• Maintain vehicle service records and schedule reminders for proactive engagement.
• Coordinate with internal systems to manage bookings and maintain database accuracy.
• Prepare and issue service quotes related to maintenance packages.

Skills

Customer service experience

Strong communication skills

Relationship-building skills

Organisational skills

Ability to manage multiple tasks

Job description

VANRATH is working in partnership with one of Northern Ireland's most reputable commercial vehicle dealerships to assist in the recruitment of a Customer Service Agent.

This is a permanent position offering a great opportunity for someone with a background in customer-facing roles to join a stable, well-established company known for internal progression and long-term career development.

Location: Templepatrick or Ballyclare
Contract: Permanent
Salary: Highly competitive, with a strong benefits package including a contributory pension scheme

Role Overview:

• Act as the primary point of contact for customers, providing professional and helpful support from initial enquiry through to job completion

• Maintain and update vehicle service records and schedule reminders to ensure proactive customer engagement

• Coordinate with internal systems to manage bookings for vehicle inspections and maintain database accuracy

• Generate and assign workshop job cards, track job progress, and support the workshop with accurate information

• Assist with the completion of job documentation and invoicing processes

• Develop and maintain strong relationships with customers through regular service follow-ups and outbound communication

• Prepare and issue service quotes, particularly in relation to maintenance packages and contract agreements

• Work closely with the Workshop Foreman to support daily planning and ensure service efficiency

• Notify customers of any additional work required, provide clear cost estimates, and gain approval before proceeding

• Deliver clear post-service communication, outlining completed work and coordinating vehicle collection or delivery

About You:

• Experience in a customer service or service advisory role, ideally within the automotive or commercial vehicle industry

• Strong communication and relationship-building skills

• A proven ability to manage multiple tasks in a fast-paced environment

• High attention to detail with solid organisational skills

• Full UK driving licence required

For further information on this vacancy, or any other Business Support roles in Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence.