Customer Service Agent - TEMP-PERM

Adecco; Reading; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a leading company as a Customer Service Agent in Maidenhead. This role involves managing claims and interactions with customers to ensure satisfaction in a dynamic environment. Enjoy growth opportunities and employee discounts while working full time in an accessible team focused on support and inclusivity.

Benefits

Employee Discounts

Paid Holiday

Pension Plan

Qualifications

• Fluent in English is essential for this role.
• Basic proficiency with MS Office is required.
• GCSE in Maths and English or equivalent is necessary.

Responsibilities

• Handle customer satisfaction, manage claims, and ensure accurate settlements.
• Resolve claims through phone and email interactions.
• Coordinate logistics for damaged item collections and deliveries.

Skills

Fluent in English

Basic MS Office skills

Strong communication skills

Attention to detail

Education

GCSE (or equivalent) in Maths and English

Job description

Join Our Dynamic Team as a Customer Service Agent in Maidenhead!

Are you ready to embark on an exciting journey with us? We are seeking a dedicated and enthusiastic Customer Service Agent to join our vibrant team. In this role, you will play a crucial part in handling customer satisfaction. If you thrive in a fast-paced environment and are looking for opportunities to grow, this position is perfect for you!

Key Responsibilities:

Claims Management: Update and maintain DPR files, ensuring accurate and timely settlements.
Customer Interaction: Resolve claims via phone and email while maintaining high levels of customer satisfaction.
Logistics Coordination: Arrange and follow up on the collection and delivery of damaged items.
Assessment: Determine whether to repair or replace collected luggage.
Compliance: Ensure adherence to data protection legislation.
Support: Assist various teams with operational and administrative tasks.

What We Offer:

Dynamic Environment: Be part of a vibrant team that values your contributions!
Growth Opportunities: We believe in advancing your career, providing you with the tools you need to succeed.
Impactful Work: Make a difference in passengers' lives every day.
Employee Discounts: Enjoy exclusive discounts as a valued member of our team!

Working Details:

Contract Type: Temp to Perm
Hourly Rate: £12.25
Working Pattern: Full Time
Location: Maidenhead (with nearby parking options available, just a 16 minutes from Maidenhead train station)

Key Skills and Experience:

Essential: - Fluent in English

- Basic MS Office skills

- GCSE (or equivalent) in Maths and English

Desirable: - Experience in airport/airline operations or call centres

- Experience in high-pressure environments

Personality Fit:

Team Player: Strong communication skills and attention to detail are a must!
Resilient: You handle pressure well and remain calm in challenging situations.
Adaptable: Flexibility is key in our dynamic industry.

Join Us!

If you're passionate about delivering exceptional customer service and want to be part of a supportive team, we want to hear from you!

Apply now and take the first step towards an exciting career with us. Your journey starts here!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Job Info

Job Title:

Customer Service Agent - TEMP-PERM

Company:

Location:

£12.25 Per hour weekly pay, parking, paid holiday, pension

Posted:

Jul 17th 2025

Closes:

Aug 17th 2025

Sector:

Customer Services

Contract:

Temporary

Hours:

Full Time

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