Customer Service Agent - Southend

One to One personnel Limited; Southend-on-Sea; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading UK travel insurance provider is looking for a Customer Service Agent to join their Southend on Sea office. In this role, you will provide exceptional service to customers, helping those with medical conditions travel with confidence. The position offers a competitive salary of £25-28,000 PA and includes benefits such as annual leave, a health cash plan, and ongoing training opportunities. Flexible working hours are available once training is completed.

Benefits

Competitive salary with monthly bonus potential

33 days' annual leave (including bank holidays)

Company-paid health cash plan

Company pension scheme

Staff discounts on travel insurance

Ongoing product training and development

Qualifications

• Experience in customer service or a contact centre environment is essential.
• Excellent communication and rapport-building skills.
• Strong attention to detail and proactive attitude.

Responsibilities

• Deliver friendly, expert service to customers, including those with pre-existing medical conditions.
• Handle a wide range of queries by phone, email, or chat.
• Guide customers through policies and claims processes.
• Meet service and quality targets.

Skills

Experience in customer service or a contact centre environment

Excellent communication and rapport-building skills

Proactive, solutions-focused, and detail-oriented

Confident using systems and managing multiple tasks

Comfortable working with performance targets

A strong team player who enjoys working collaboratively

A genuine desire to help people and deliver exceptional service

Job description

Customer Service Agent

Full-Time | Southend on Sea | £25-28,000 PA | 22^nd September Start

Are you passionate about helping people and delivering outstanding customer service?

Join a leading UK travel insurance provider where your work genuinely makes a difference. This is your opportunity to support customers who need expert advice and reassurance, particularly those with medical conditions looking to travel with confidence.

Key Responsibilities:

• Deliver friendly, expert service to customers, including those with pre-existing medical conditions
• Handle a wide range of queries by phone, email, or chat
• Guide customers through policies and claims processes
• Meet service and quality targets such as first-call resolution and customer satisfaction
• Stay up to date with training, industry regulations, and internal processes
• Collaborate with team members and contribute to continuous improvement

Who we’re looking for:

• Experience in customer service or a contact centre environment
• Comfortable working with performance targets
• Excellent communication and rapport-building skills
• Confident using systems and managing multiple tasks
• Proactive, solutions-focused, and detail-oriented
• A strong team player who enjoys working collaboratively
• A genuine desire to help people and deliver exceptional service

Salary & Benefits:

• Competitive salary with monthly bonus potential
• 33 days’ annual leave (including bank holidays) plus your birthday off
• Company-paid health cash plan
• Company pension scheme
• Staff discounts on travel insurance
• Holiday buy scheme
• Ongoing product training and development
• Clear progression opportunities – we promote from within
• Supportive and friendly team culture

Working Hours:

• To meet customer needs, flexibility is essential once training is complete:
• Monday to Friday: 8:30 AM – 8:00 PM
• Saturday: 9:00 AM – 5:30 PM
• Sunday: 10:00 AM – 5:00 PM
• You’ll work 1 in 2 weekends (either Saturday or Sunday), with a day off in the week in return.

Ready to take the next step in your customer service career? Apply now and be part of a team that makes travel accessible for everyone.

Ready to Apply?

If you feel you have all the skills required for this role apply now to Aimee or Louise at One to One Personnel on 01702 464 444 or email your CV directly to or [e-mail] or [e-mail]