Customer Service Agent - PART TIME - UK - 25

Swissport; Liverpool; On-site; GBP 40,000 - 60,000; Part time

Job summary

Swissport is seeking a Customer Service Agent at Liverpool Airport to provide exceptional service to passengers. This part-time role involves assisting with check-in, luggage handling, and addressing inquiries while ensuring compliance with safety protocols. Join a dynamic team dedicated to excellence in customer service and aviation operations.

Benefits

Employee Assistance Programme

Comprehensive training and development programmes

Free onsite parking

Employee discounts on travel and retail products

Retirement savings plan with employer contributions

Career advancement opportunities

Qualifications

• Prior experience in customer service or hospitality is advantageous.
• Excellent verbal and written communication skills in English.
• Ability to work efficiently in a fast-paced environment.

Responsibilities

• Greet passengers and provide professional assistance.
• Assist with check-in procedures and luggage handling.
• Resolve passenger concerns and complaints effectively.

Skills

Communication

Problem-Solving

Attention to Detail

Job description

Overview

Job Title: Customer Service Agent

Company: Swissport

Location: LPL - Liverpool Airport

Contract Type: Part Time

Hours: 25 hours per week, between Monday – Sunday (shift work)

Salary: £12.41ph subject to 1.5% increase in compensation after probationary period

About the company:

Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.

About the Role:

As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike. This role will be for an early 2025 start.

Responsibilities

Key Responsibilities:

• Greet passengers and provide friendly, professional assistance throughout their journey.
• Assist passengers with check-in procedures, luggage handling, and boarding processes.
• Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
• Ensure compliance with airline and airport regulations, including security and safety protocols.
• Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
• Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
• Perform administrative tasks, including data entry, documentation, and reporting as required.

Qualifications

Qualifications:

• Prior experience in customer service, hospitality, or related fields is advantageous.
• Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
• Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.
• Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
• Demonstrated problem-solving abilities and a proactive approach to resolving issues.
• Attention to detail and accuracy in handling passenger information and documentation.

Benefits:

• Access to Employee Assistance Programme and wellness initiatives.
• Comprehensive training and development programmes.
• Free onsite parking whilst at work
• Employee discounts on travel and retail products.
• Retirement savings plan with employer contributions.
• Career advancement opportunities within the aviation industry.

Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations.

Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.