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Customer Service Agent - PART TIME - Stansted Airport

Swissport

London

On-site

Part time

Yesterday

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Job summary

Join a leading provider of ground and air cargo services as a part-time Customer Service Agent at Stansted Airport. In this role, you'll provide exceptional service to passengers, assisting with check-in and ensuring operational compliance. With 20 hours of flexible shifts and a supportive work environment, you'll contribute to a team dedicated to excellence in aviation operations.

Benefits

Employee Assistance Programme

Comprehensive training and development programmes

Free onsite parking

Employee discounts on travel and retail products

Retirement savings plan with employer contributions

Career advancement opportunities

Qualifications

Prior experience in customer service or hospitality preferred.
Excellent verbal and written communication skills in English, additional languages are a plus.
Ability to work efficiently under pressure and maintain composure.

Responsibilities

Greet and assist passengers throughout their journey.
Handle inquiries regarding flight schedules and baggage policies.
Ensure compliance with security and safety protocols.

Skills

Communication Skills

Customer Service Experience

Problem-Solving

Attention to Detail

Flexibility

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Job Title: Customer Service Agent

Company: Swissport

Location: Stansted Airport

Contract Type: Part Time

Hours: 20 hours per week, between Monday – Sunday (shift work)

Salary: £13.84 per hour, subject to 1.5% increase in compensation after probationary period

About the company:

Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.

About the Role:

As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike.

Responsibilities

Key Responsibilities:

Greet passengers and provide friendly, professional assistance throughout their journey.
Assist passengers with check-in procedures, luggage handling, and boarding processes.
Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
Ensure compliance with airline and airport regulations, including security and safety protocols.
Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
Perform administrative tasks, including data entry, documentation, and reporting as required.

Qualifications

Qualifications:

Prior experience in customer service, hospitality, or related fields is advantageous.
Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.
Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
Demonstrated problem-solving abilities and a proactive approach to resolving issues.
Attention to detail and accuracy in handling passenger information and documentation.

Benefits:

Access to Employee Assistance Programme and wellness initiatives.
Comprehensive training and development programmes.
Free onsite parking whilst at work
Employee discounts on travel and retail products.
Retirement savings plan with employer contributions.
Career advancement opportunities within the aviation industry.

Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations.

Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Part-time

Job function

Job function
Other
Industries
Airlines and Aviation

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