Customer Service Agent - PART TIME - Luton Airport

Swissport; Luton; On-site; GBP 10,000 - 40,000; Part time

Job summary

Join a dynamic team as a Customer Service Agent, where your role is vital in delivering exceptional service to passengers at the airport. This part-time position offers flexible hours and the opportunity to work in a fast-paced environment. You'll assist travelers with check-in, luggage handling, and provide essential information while ensuring compliance with safety protocols. With a commitment to employee development and wellness, this role not only offers competitive pay but also a chance for career advancement in the aviation industry. Be part of a company that values diversity and inclusion, and make a difference in the travel experience.

Benefits

Employee Assistance Programme

Comprehensive training and development

Free onsite parking

Employee discounts on travel

Retirement savings plan

Career advancement opportunities

Qualifications

• Prior experience in customer service or hospitality is advantageous.
• Excellent verbal and written communication skills in English.

Responsibilities

• Greet passengers and provide professional assistance throughout their journey.
• Handle inquiries and provide accurate information on flight schedules.

Skills

Customer Service Experience

Communication Skills

Problem-Solving

Attention to Detail

Job description

Overview

Job Title: Customer Service Agent

Company: Swissport

Location: Luton Airport

Contract Type: Part Time

Hours: 20 hours per week, between Monday – Sunday (shift work)

Salary: £12.41 per hour

About the company:

Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.

About the Role:

As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike.

Responsibilities

Key Responsibilities:

• Greet passengers and provide friendly, professional assistance throughout their journey.
• Assist passengers with check-in procedures, luggage handling, and boarding processes.
• Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
• Ensure compliance with airline and airport regulations, including security and safety protocols.
• Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
• Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
• Perform administrative tasks, including data entry, documentation, and reporting as required.

Qualifications

Qualifications:

• Prior experience in customer service, hospitality, or related fields is advantageous.
• Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
• Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.
• Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
• Demonstrated problem-solving abilities and a proactive approach to resolving issues.
• Attention to detail and accuracy in handling passenger information and documentation.

Benefits:

• Access to Employee Assistance Programme and wellness initiatives.
• Comprehensive training and development programmes.
• Free onsite parking whilst at work
• Employee discounts on travel and retail products.
• Retirement savings plan with employer contributions.
• Career advancement opportunities within the aviation industry.

Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations.

Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.