Customer Service Agent - Part-Time Edinburgh Airport

Swissport; City of Edinburgh; On-site; GBP 40,000 - 60,000; Part time

Job summary

Join a forward-thinking company as a Customer Service Agent, where your role is pivotal in ensuring exceptional service at the airport. This part-time position offers a dynamic work environment, allowing you to assist passengers throughout their journey, from check-in to boarding. You'll collaborate with a dedicated team to maintain smooth operations while adhering to safety protocols. With opportunities for career advancement and a commitment to employee well-being, this role is perfect for those who thrive in fast-paced settings and enjoy helping others. Embrace the chance to make a significant impact in the aviation industry!

Benefits

Employee Assistance Programme

Comprehensive Training

Free Onsite Parking

Employee Discounts

Retirement Savings Plan

Career Advancement Opportunities

Qualifications

• Prior experience in customer service or hospitality is advantageous.
• Excellent verbal and written communication skills.

Responsibilities

• Greet passengers and assist with check-in and boarding.
• Handle inquiries and provide accurate flight information.
• Resolve passenger concerns and complaints effectively.

Skills

Customer Service

Communication Skills

Problem-Solving

Attention to Detail

Education

Experience in Customer Service

Proficiency in English

Job description

Overview

Job Title: Customer Service Agent (Part-time 25 Hrs)

Company: Swissport

Location: Edinburgh Airport

Contract Type: Fixed Term until 31/10/2025

Hours: 25 hours per week, between Monday – Sunday (shift work)

Pay: £12.41 per hour

About the company:

Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.

About the Role:

As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike.

Responsibilities

Key Responsibilities:

• Greet passengers and provide friendly, professional assistance throughout their journey.
• Assist passengers with check-in procedures, luggage handling, and boarding processes.
• Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
• Ensure compliance with airline and airport regulations, including security and safety protocols.
• Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
• Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
• Perform administrative tasks, including data entry, documentation, and reporting as required.

Qualifications

Qualifications:

• Prior experience in customer service, hospitality, or related fields is advantageous.
• Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
• Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.
• Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
• Demonstrated problem-solving abilities and a proactive approach to resolving issues.
• Attention to detail and accuracy in handling passenger information and documentation.

Benefits:

• Access to Employee Assistance Programme and wellness initiatives.
• Comprehensive training and development programmes.
• Free onsite parking whilst at work
• Employee discounts on travel and retail products.
• Retirement savings plan with employer contributions.
• Career advancement opportunities within the aviation industry.

Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations.

Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.