Customer Service Agent - Part-time

TN United Kingdom; Oxford; On-site; GBP 40,000 - 60,000; Part time

Job summary

An established industry player is seeking a friendly and driven Customer Service Agent to enhance customer experiences in Oxford. In this part-time role, you will be the first point of contact for customers, addressing inquiries and resolving concerns with professionalism and care. Your ability to foster lasting relationships will contribute to the success of the business. The company offers competitive pay, opportunities for growth, and a supportive team environment. If you are passionate about customer satisfaction and looking to make a difference, this is the perfect opportunity for you.

Benefits

Competitive Pay

Comprehensive Benefits Package

Opportunities for Growth

Employee Discounts

Qualifications

• High school diploma required; college degree is a plus.
• Previous customer service experience is beneficial.

Responsibilities

• Provide exceptional service to customers via phone, email, and chat.
• Effectively handle and resolve customer issues or complaints.
• Maintain accurate logs of all customer interactions.

Skills

Verbal Communication

Written Communication

Problem-Solving

Organizational Skills

Customer Service Software Proficiency

Education

High School Diploma

College Degree

Tools

CRM Tools

Microsoft Office Suite

Job description

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Customer Service Agent - Part-time, Oxford

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Client:

Top Level Promotions

Location:

Oxford, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

e2d9c6007772

Job Views:

16

Posted:

29.04.2025

Expiry Date:

13.06.2025

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Job Description:

Job Title: Customer Service Agent

Department: Customer Service

Reports To: Customer Service Manager

Job Type: Part-Time

Compensation: $21.00 per hour

Job Overview:

We are looking for a friendly and driven Customer Service Representative to join our team! As the first point of contact for our customers, you will play a vital role in creating a positive customer experience by addressing inquiries, resolving concerns, and offering helpful solutions. Your commitment to customer satisfaction will help foster lasting relationships and contribute to the success of our business.

Key Responsibilities:

• Customer Assistance: Provide exceptional service to customers via phone, email, and chat, ensuring timely and professional responses.
  
• Problem Resolution: Effectively handle and resolve customer issues or complaints, ensuring each customer leaves with a positive experience.
  
• Product Expertise: Learn and maintain in-depth knowledge of our products/services to support customers with their needs.
  
• Order Support: Assist with processing orders, tracking statuses, and managing returns or exchanges.
  
• Record Keeping: Maintain accurate logs of all customer interactions, issues, and resolutions.
  
• Team Collaboration: Work with internal teams, including sales and technical support, to find solutions and improve the overall customer experience.
  
• Customer Feedback: Collect feedback to help identify opportunities for service improvements and escalate issues when necessary.
  
• Retention Efforts: Build strong, lasting relationships with customers through proactive support and engagement.
  

Qualifications:

• Education: High school diploma or equivalent required; college degree is a plus.
  
• Experience: Previous customer service experience or similar roles is beneficial.
  

Skills:

• Strong verbal and written communication skills.
  
• Excellent problem-solving and analytical abilities.
  
• Patience and professionalism in handling challenging situations.
  
• Strong organizational skills and attention to detail.
  
• Proficiency with customer service software, CRM tools, and Microsoft Office Suite.
  
• Ability to manage multiple tasks in a fast-paced setting.
  

What We Offer:

• Competitive pay and a comprehensive benefits package.
  
• Opportunities for growth and career development.
  
• A supportive and collaborative team environment.
  
• Employee discounts on company products and services.
  

How to Apply:

Interested? We’d love to hear from you! Please submit your resume and cover letter. We look forward to learning more about your experience and how you can contribute to our customer service team.