Customer Service Agent - Home Working Roles

TN United Kingdom; Wath upon Dearne; Hybrid; GBP 23,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Agent to join their team. This role offers the chance to make a real difference by assisting customers through complex situations. With a focus on empathy and effective communication, you will handle various inquiries and provide support. The position includes comprehensive training, a competitive salary, and numerous benefits such as discounts and a pension scheme. If you're passionate about helping others and thrive in a dynamic environment, this is the perfect opportunity to kick-start your career in 2025.

Benefits

Progression and development opportunities

Discounts on high street shops

Refer A Friend incentive - £500

Free Tea & Coffee on-site

Free Onsite Parking

Charity work opportunities

Company pension scheme

G4S Life Assurance Scheme

Subsidised healthcare plan

24/7 health and medical support

Qualifications

• Experience in customer service roles, essential for handling inquiries.
• Strong communication skills for clear and accurate responses.

Responsibilities

• Handle inbound enquiries with professionalism and clarity.
• Maintain accurate records of customer interactions using CRM systems.

Skills

Customer Service Skills

Empathy

Communication Skills

IT Literacy

Resilience

Teamwork

Tools

CRM Systems

Google Packages

Job description

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Customer Service Agent - Home Working Roles, Wath upon Dearne

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Client:

G4S

Location:

Wath upon Dearne, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

4127c39be66a

Job Views:

9

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Role Responsibility:

Customer Service Agent – New Year, New Career!

Location: Home/G4S Contact Centre, Wath-upon-Dearne, Rotherham, S63 7ER (Onsite working for first 6 weeks including training)

Applicants MUST live within South Yorkshire to be considered for this role

Start Date: February 2025

Contract Type: Full-Time - Permanent

Hours: 37.5 hours per week, Monday to Friday, between 7:45 am and 7:45 pm

Salary: £22,369.34 per annum, plus bonus (up to £1,400 per annum performance-related bonus)

About the Role

Kick-start 2025 with a fulfilling new role as a Customer Service Agent with G4S. This position involves handling inbound enquiries from individuals seeking support with our clients' services. You’ll play a vital role in helping callers navigate complex, often sensitive situations – making a real difference in people’s lives.

Key Responsibilities:

• Answer a variety of inbound enquiries with professionalism, clarity, and accuracy.
• Communicate effectively and liaise with customers, relevant client departments, and management.
• Maintain a high level of empathy and patience, helping customers through challenging and sensitive conversations.
• Keep accurate and timely records of all communication contacts with customers using our CRM systems.
• Stay informed with briefs and news articles to remain updated on company and legislative changes.

The Ideal Candidate:

What We’re Looking For

• Customer Service Skills: Experience within a customer service role is essential. Whether face-to-face or over the phone, with experience gained in challenging situations in real time.
• Empathy and Patience: Essential qualities for understanding and assisting customers facing difficult situations.
• Strong Communication Skills: Ability to listen actively and provide accurate and clear responses.
• Supportive Nature: A natural inclination to help others and offer reassurance in moments of uncertainty.
• Resilience and Reliability: Ability to remain calm and focused under pressure, handling high call volumes professionally.
• Teamwork: Ability to work independently and as part of a supportive team.
• IT Skills: Be IT literate, specifically experienced in using Google packages, with the ability to maintain accurate customer records and document interactions using our CRM system.

Benefits include:

• Progression, training, and development tailored to you
• Discounts on high street shops and brands including leading retailers and travel providers
• Refer A Friend incentive - £500
• Free Tea & Coffee on-site
• Free Onsite Parking
• Charity work opportunities
• Company pension scheme with employer contributions
• G4S Life Assurance Scheme
• Subsidised healthcare plan
• Charity work - Match-IT and Payroll Giving
• Confidential Counselling Services
• 24/7 health and medical support