CUSTOMER SERVICE AGENT - Building Supplies / Plant Hire / Construction

ZipRecruiter; York; On-site; GBP 27,000; Full time

Job summary

An established industry player is seeking a Customer Service Agent to join their dedicated team. This role involves delivering exceptional customer service within a supportive contact centre environment. You will engage with customers, manage their accounts, and ensure their experience exceeds expectations. With a focus on teamwork and communication, you will play a vital role in a respected company that services construction and civil engineering projects across the UK. If you are personable, organized, and driven, this opportunity is perfect for you to thrive in a rewarding environment.

Qualifications

• Experience in customer service, ideally in a contact or call centre environment.
• Strong communication skills and ability to handle accounts effectively.

Responsibilities

• Deliver exceptional customer service and manage various accounts.
• Work within a dedicated team to enhance customer experiences.

Skills

Customer Service

Communication

Account Handling

KPI’s

Inside Sales

Education

Experience in Customer Service

Background in Contact Centre

Tools

CRM

Administration Tools

Job description

Job Description

CUSTOMER SERVICE AGENT - BUILDING SUPPLIES / PLANT HIRE / CONSTRUCTION

LOCATION: Based on site near Haydock, St Helens

HOURS OF WORK: Monday to Friday (no weekends) 07:30 - 17:00

SALARY: Package to £27,000 plus excellent benefits

REFERENCE: TI25003

KEYWORDS: CUSTOMER SERVICE, CONTACT CENTRE, CUSTOMER EXPERIENCE, PLANT HIRE, BUILDING SUPPLIES, MERCHANTS, COMMUNICATION, ACCOUNT HANDLING, KPI’S, CONSTRUCTION, CIVIL ENGINEERING, CRM, ADMINISTRATION, INSIDE SALES, HIRE DESK

THE COMPANY

Thrive are currently working with one of our favourite clients who have locations and depots across England. They are one of the most respected and well-known in their industry - servicing construction, logistics and civil engineering projects across the UK.

THE ROLE

This is a fantastic opportunity to be part of a small, dedicated team working within a contact centre environment as a sales negotiator. You will work with various customers, looking after all aspects of their experience.

You will be responsible for delivering exceptional levels of customer service while being skilled in handling various accounts and being extremely organized.

THE PERSON

To succeed in this role, you should be personable, communicative, and driven. You will need to have a background in customer services - ideally in a contact or call centre, hire desk, inside sales, or customer service environment.

You will ensure that the customer experience is paramount, always striving to exceed customer expectations.

As a strong team player, you will be able to work well with a small, dedicated team.

THE PACKAGE

To £27,000 Package + Excellent benefits

LOCATION

The role is based on site and is commutable from Haydock, St Helens, Liverpool, New Boston, Crank, Rainhill, Sutton, Sutton Manor, Warrington, Manchester, Widnes, Wigan, Prescot, Huyton, Newton Le Willows, Kirkby, Skelmersdale, Runcorn, Billinge.