Customer Service Agent - 25 hours

John Menzies; Manchester; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading aviation logistics company in Manchester is seeking a Customer Service Representative. You will ensure compliance with travel documentation and assist customers at check-in while adhering to safety standards. The ideal candidate should possess strong communication skills, a valid passport, and a full driving licence. This role requires a commitment to health and safety practices in an inclusive working environment.

Qualifications

• A full 5 year work/unemployment/education history is mandatory.

Responsibilities

• Check customers travel documentation for compliance.
• Check customers into airline systems and issue boarding passes.
• Process customers using automated or manual systems.
• Collect excess baggage fees and follow cash handling processes.
• Board customers onto flights adhering to safety procedures.

Skills

Good verbal communication

Customer service skills

Education

Valid Passport

Full Driving Licence

Job description

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 340 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

Deliver high performance standards around all aspects of Customer Services and customer processing, meeting the requirements of our airlines and maintaining health and safety to the highest standard. Follow good working practices in accordance to company policies and procedures at all times

What you will be doing

• Check customers travel documentation together with relevant identification to ensure compliance with governing bodies.
• Check customers into airline systems adhering to policies and procedures. Issuing boarding passes and bag tags with the correct AAA followed.
• You will process customers using an automated DCS or manual system ensuring full compliance with regulatory, company and airline requirements.
• Collect excess baggage and any other ancillary revenue the airline generates through airline systems, ensuring Menzies cash handling process for card payments is adhered to.
• Board customers onto flights whilst complying with safety and security procedures.

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information

Safety, Security, WellBeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing & compliance.

What we are looking for

• Good verbal communication.
• A full 5 year work/unemployment/education history.
• Valid Passport
• Full Driving Licence

Diversity

MenziesAviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!