Customer Service Agent

The Job People; Walsall; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in Walsall is looking for a dedicated Customer Service Agent to join their vibrant team. In this office-based role, you will manage inbound and outbound calls, ensuring high customer satisfaction through effective issue resolution and follow-up interactions. If you are passionate about delivering exceptional customer service and working collaboratively in a team, apply now to become part of a thriving business.

Qualifications

• Previous call centre and customer service experience is an advantage.
• Ability to meet and exceed performance metrics.
• Strong interpersonal skills for customer interactions.

Responsibilities

• Handle inbound and outbound calls for a thriving business.
• Investigate and resolve customer complaints effectively.
• Implement and improve customer support processes.

Skills

Customer Service

Problem Solving

Communication

Team Collaboration

Job description

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• This is an office-based role, five days a week
• Previous Call centre and Customer Service experience an advantage

Customer Service Agent in Walsall, Aldridge. As a Customer Service Agent, you will work in a lively office, handling inbound and outbound calls for a thriving business.

Your daily responsibilities will include re booking orders, interacting with drivers, managers, and site managers. All Customer Service Agents collaborate as a team, building strong and lasting relationships with customers.

Requirements of a Customer Service Agent:

• Receiving complaints direct from customers or via the telesales agent, thoroughly investigating these, escalating to the appropriate department heads, and resolving to the satisfaction of the customer including creating credits.
• Meeting and exceeding performance metrics, such as response time and customer satisfaction goals.
• Reach out to customers through follow-up calls after their first deliveries to gather feedback, address any concerns, and provide exceptional customer service to enhance their overall experience.
• Continuously improving and implementing customer support processes and procedures and communicating these to relevant departments as required.

Please click apply if you are interested in this customer service agent role